Manjunath Madhusudhan
BANGALORE
Summary
Dynamic operations leader with a proven track record at Zepto, excelling in project management and market strategy. Spearheaded site launches, driving revenue growth while optimizing processes. Adept at enhancing team performance and implementing compliance audits, ensuring operational excellence and customer satisfaction. Strong analytical skills complemented by effective stakeholder collaboration.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director of Operations
Snabbit
Bengaluru
07.2025 - Current
- City Expansion, Growth, Supply and operations
Director of Expansion
Zepto
Bengaluru
10.2024 - 06.2025
- Company Overview: a rapidly growing quick-commerce company
- As Director of Expansion at Zepto, a rapidly growing quick-commerce company, I spearheaded strategic location initiatives to drive market penetration and revenue growth, overseeing all aspects from site selection to operational readiness.
- Achievements:
- Spearheading end-to-end location strategy, identifying high-growth areas and overseeing successful site launches.
- Leading coordination with external stakeholders, including contractors, government bodies, and third-party vendors to ensure timely regulatory approvals.
- Conducting detailed market and feasibility analyses to evaluate new site potential and inform strategic decisions.
- Overseeing fit-out projects from initiation to execution, ensuring on-schedule and cost-effective development.
- Collaborating across departments to align expansion initiatives with broader organizational goals and operational plans.
- A rapidly growing quick-commerce company
Associate Director
Zepto
Bengaluru
01.2023 - 09.2024
- Company Overview: a leading quick-commerce company
- As Associate Director at Zepto, a leading quick-commerce company, I managed large-scale operational teams and spearheaded strategic initiatives to enhance efficiency, optimize performance, and drive technological innovation within the last-mile delivery network.
- Achievements:
- Directed operations for a workforce of 1,500+ across diverse functional areas, ensuring high-performance execution at scale.
- Designed and implemented strategic process improvements to boost operational efficiency and reduce turnaround time.
- Established and monitored key performance indicators (KPIs) to drive accountability and results across teams.
- Championed the adoption of automation and digital tools, significantly enhancing logistics and supply chain workflows.
- Fostered seamless interdepartmental collaboration to ensure alignment and operational cohesion across business units.
- A leading quick-commerce company
Assistant General Manager
Arzooo
Bengaluru
07.2022 - 01.2023
- Company Overview: a B2B retail technology platform
- As Assistant General Manager at Arzooo, a B2B retail technology platform, I was responsible for optimizing operational efficiency, enhancing team effectiveness, and driving strategic initiatives to improve customer experience and reduce operational costs.
- Achievements:
- Built and scaled high-performing teams, driving workforce productivity and recruitment efficiency.
- Executed cost-optimization strategies by streamlining operational processes and identifying key improvement areas.
- Led space planning and demand forecasting to maximize warehouse capacity and operational readiness.
- Directed the implementation of automation systems across warehouse operations, boosting speed and accuracy.
- Designed and deployed initiatives to enhance the end-to-end customer experience and service quality.
- A B2B retail technology platform
Manager II
Flipkart
Hyderabad
06.2019 - 07.2022
- Company Overview: a leading e-commerce marketplace
- As Manager II at Flipkart, a leading e-commerce marketplace, I led operations for Flipkart's largest mother hub, managing a high-volume, fast-paced environment to drive efficiency, optimize costs, and ensure peak performance.
- Achievements:
- Led operations at Flipkart's largest mother hub, managing a 2.75 lakh sq. ft. facility with high-volume throughput.
- Consistently achieved 100% of operational KPIs during peak seasons through strategic planning and execution.
- Oversaw a team of 1,400+ employees, driving performance improvements and hitting key efficiency targets.
- Significantly reduced cost per shipment (CPS) through targeted process and cost optimization measures.
- Deployed advanced automation tools to streamline logistics and improve overall warehouse productivity.
- A leading e-commerce marketplace
Operations Manager
Amazon
Bengaluru Area
07.2015 - 05.2019
- Company Overview: the world's largest e-commerce company
- As Operations Manager at Amazon, the world's largest e-commerce company, I was responsible for driving operational efficiency, ensuring compliance, and managing inventory and supply chain to support high-volume operations and scalability.
- Achievements:
- Designed and implemented process improvements that significantly enhanced turnaround time and operational efficiency.
- Ensured strict compliance with safety, quality, and regulatory standards across all operational functions.
- Managed end-to-end inventory flow, ensuring seamless coordination across the supply chain.
- Utilized data analytics to identify performance gaps and drive measurable productivity improvements.
- Played a key role in scaling operations to support Amazon's high-volume expansion plans.
- The world's largest e-commerce company
CHAMPS Recognition Specialist
Yum! Brands
Bengaluru
03.2011 - 07.2015
- Company Overview: one of the world's largest restaurant companies
- As CHAMPS Recognition Specialist at Yum! Brands, one of the world's largest restaurant companies, I led food safety audits, enhanced restaurant performance through training, and standardized processes to ensure compliance and customer satisfaction across multiple restaurant locations.
- Achievements:
- Conducted food safety and compliance audits across 75+ restaurant locations, ensuring adherence to regulatory standards.
- Delivered targeted training and coaching programs to boost restaurant performance and team capability.
- Standardized operational procedures in line with FSSAI guidelines to ensure consistency and compliance.
- Identified customer service gaps and implemented initiatives to enhance satisfaction and overall dining experience.
- Led quality control efforts to elevate operational excellence across multiple outlets.
- One of the world's largest restaurant companies
Store Manager
Nike
02.2006 - 03.2011
- Company Overview: a global leader in athletic footwear and apparel
- As Store Manager at Nike, a global leader in athletic footwear and apparel, I managed a high-volume retail store, driving sales growth, optimizing inventory, and developing high-performing teams to enhance customer experience and achieve operational excellence.
- Achievements:
- Oversaw operations of a high-volume 2,000 sq. ft. retail store, consistently driving strong sales and revenue growth.
- Managed merchandising and inventory planning to align with seasonal trends and customer demand.
- Developed and implemented initiatives that enhanced customer engagement and boosted retention.
- Recruited, trained, and led high-performing retail teams focused on service excellence and sales effectiveness.
- Controlled operational costs through efficient resource management without compromising service quality.
- A global leader in athletic footwear and apparel
Customer Service Supervisor
Foodworld Supermarkets Limited
Bangalore Area
06.2003 - 02.2006
- Company Overview: a regional grocery chain
- As Customer Service Supervisor at Foodworld Supermarkets Limited, a regional grocery chain, I managed FMCG category sales, implemented loss prevention strategies, and enhanced customer experience to drive sales growth and operational efficiency.
- Achievements:
- Managed FMCG category sales and inventory, contributing to consistent category growth.
- Implemented effective loss prevention measures to reduce shrinkage and improve profitability.
- Delivered top-tier customer service, setting standards for store-level engagement and satisfaction.
- Oversaw stock and order management to ensure product availability and operational efficiency.
- Enhanced in-store experience through strategic visual merchandising and layout optimization.
- A regional grocery chain
Education
MBA - Finance, General
01.2019
Bachelor of Commerce (BCom) - Business/Commerce, General
01.2012
Skills
- Retail and supply chain management
- Project and operations management
- Market analysis and strategy
- Process optimization and performance metrics
- Audit and compliance management
Certification
- HACCP (Food Safety) Auditor
- Lean Six Sigma Yellow Belt Certification
Languages
- Tulu
- Tamil
- English
- Marathi
- Telugu
- Hindi
- Kannada
Timeline
Director of Operations - Snabbit
07.2025 - Current
Director of Expansion - Zepto
10.2024 - 06.2025
Associate Director - Zepto
01.2023 - 09.2024
Assistant General Manager - Arzooo
07.2022 - 01.2023
Manager II - Flipkart
06.2019 - 07.2022
Operations Manager - Amazon
07.2015 - 05.2019
CHAMPS Recognition Specialist - Yum! Brands
03.2011 - 07.2015
Store Manager - Nike
02.2006 - 03.2011
Customer Service Supervisor - Foodworld Supermarkets Limited
06.2003 - 02.2006
North East Frontier Technical University (NEFTU) - MBA, Finance, General
EIILM University - Bachelor of Commerce (BCom), Business/Commerce, General
Similar Profiles
Simran SSimran S
Travel Consultant at BCD TravelTravel Consultant at BCD Travel
Kannan LKannan L
Service Owner - Identity Global Products at AXA Global Business ServicesService Owner - Identity Global Products at AXA Global Business Services
Sheetal K SSheetal K S
Salesforce QA at PwC AdvisorySalesforce QA at PwC Advisory
Sandhya GopinathanSandhya Gopinathan
Manager- Global Process Optimization (O2C) at Siemens Global Business ServicesManager- Global Process Optimization (O2C) at Siemens Global Business Services
Kimberly BroussardKimberly Broussard
Director of Operations at The Toasted YolkDirector of Operations at The Toasted Yolk