Manjunath N
Bengaluru
Summary
Results-driven Mac Support Engineer with over 9 years of experience providing expert technical support and management of macOS environments. Specialized in Jamf Pro and Apple device management, with deep expertise in device provisioning, configuration and security. Skilled in deploying and managing macOS systems, troubleshooting hardware and software issues, and ensuring seamless device functionality for end-users. Proficient in macOS imaging, patch management, configuration profiles, and remote management techniques to optimize device performance and security. Adept at working with cross-functional teams to implement solutions that enhance productivity, reduce downtime, and improve IT efficiency. Strong understanding of enterprise IT environments, with a focus on scalability, security, and user support. Committed to leveraging Jamf tools and Apple technologies to deliver exceptional IT support and drive continuous improvement in technology operations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
JAMF Tech
Logic Planet IT Services India Pvt Ltd.
Bangalore
01.2025 - Current
- Engaged with the client (Infosys) for a Mobile Device Management project involving device setup, policy configuration, and device support.
AM – Unified Endpoint Management
Ola Group
Bangalore
12.2021 - 01.2025
- Set up and configure Apple Business Manager (ABM) integration with Jamf for the automated enrollment of new devices (macOS, iOS, iPadOS) directly into the Jamf management system.
- Implement pre-stage enrollment configuration.
- Create, deploy, and manage configuration profiles for macOS devices, including settings for Wi-Fi, VPN, security policies, and app configurations.
- Ensure that macOS and third-party applications are regularly patched for security vulnerabilities, and that devices are compliant with the latest security policies.
- Deploy and manage software (both Apple App Store apps and custom applications) to macOS devices using Jamf’s distribution features.
- Implement security settings such as password requirements, firewall configurations, disk encryption, and restrictions on app installations, or external media usage.
- Deploying security tools (XDR, Forcepoint DLP) and updating them through Jamf.
- Managing Windows endpoints from ManageEngine Endpoint Central.
- Building packages, patch deployment, and application updates via ManageEngine Endpoint Central for Windows clients.
- Supporting system audits by maintaining accurate, comprehensive documentation, and providing timely reports.
- Maintain an up-to-date inventory of all macOS devices and Windows clients, including detailed information such as hardware specs, installed software, and configuration statuses.
- Implement monitoring and reporting to track device compliance with organizational policies, ensuring devices are secure, updated, and following required configurations.
Senior Associate Site Management
Ola Group
Bangalore
02.2016 - 11.2021
- Configure and enroll macOS devices in management systems, like Jamf, for streamlined administration.
- Deploy and update essential applications through tools like Self Service, or remote deployment.
- Diagnose and resolve system issues, including software crashes, performance issues, and connectivity problems.
- Monitor and apply macOS updates, security patches, and application upgrades.
- Track device health and compliance using inventory management tools.
- Provide remote assistance via screen sharing or terminal commands for troubleshooting.
- Manage user accounts, permissions, and access to network resources and services.
- Securely wipe and prepare devices for decommissioning or reassignment within the organization.
- Responding to service requests as per the SLAs using the ticketing tool (ServiceNow/Zendesk).
- Configuring and managing Zoom rooms.
System Administrator
PRASAD CONSULTANTS
Bengaluru
08.2012 - 02.2016
- Maintaining hardware and networking systems
- Data security management using DLP tools
- Data documentation
- Develop and document technical processes
- Administering MS Active directory accounts and groups
- Assigning new users and access permissions
- Maintaining of data server
- Backup server and a centos system used for firewall and internet proxy
- Management of antivirus server (Symantec Endpoint with device policies and internet policies)
- Installation and maintenance of network printers and large format plotters
- Configuring and maintaining of Microsoft outlook clients, Installation and configuring of other software packages like AutoCAD, Rivet, Etabs, safe, Prokon, MS office, Photoshop, 3dsmax
Customer support executive
COMPUTER FACTORY INDIA (PVT) LTD
Bengaluru
02.2008 - 08.2012
- Worked as Residential Engineer
- For CFIL clients, job role to support and maintain all IT needs
- Install and upgrade hardware and software components
- Provide support to remote users
- Maintenance of systems and network infrastructure
- Data backup
- Server maintenance
- Data documentation and security
- Ensure proper working order of all terminals and servers at all times
- Provide technical solutions and troubleshooting services on need basis
Education
BACHELOR OF SCIENCE - Information Technology
Vinayaka Mission University
Chennai01.2012
Skills
- Apple devices support
- JAMF Pro Administration
- ManageEngine Endpoint Central Administration
- SCCM task sequence configuration and deployment
- Google Chromebook administration
- Basic knowledge of VMware
- Microsoft Office
Certification
- Microsoft Certified Professional (MCP), Rooman Technologies, Bangalore, E845-3220
- Server Virtualization with Windows Server Hyper-V and System Center, E845-3219
- Hardware Engineering (A+), Indian Institute of Hardware Technology, Bengaluru
- Network Engineering (N+), Indian Institute of Hardware Technology, Bengaluru
Disclaimer
I hereby declare that the particulars of information and facts stated above are genuine to the best of my knowledge and belief.
Languages
- English
- Kannada
- Hindi
Accomplishments
- Best Performer Award, 2020
Timeline
JAMF Tech
Logic Planet IT Services India Pvt Ltd.
01.2025 - Current
AM – Unified Endpoint Management
Ola Group
12.2021 - 01.2025
Senior Associate Site Management
Ola Group
02.2016 - 11.2021
System Administrator
PRASAD CONSULTANTS
08.2012 - 02.2016
Customer support executive
COMPUTER FACTORY INDIA (PVT) LTD
02.2008 - 08.2012
BACHELOR OF SCIENCE - Information Technology
Vinayaka Mission University
Similar Profiles
Anit KumarAnit Kumar
Us It Recruiter at Logic Planet IT Services Pvt. LtdUs It Recruiter at Logic Planet IT Services Pvt. Ltd
Prabhu PalaniswamyPrabhu Palaniswamy
Senior Sales Coordinator at R-Logic Technology Services India Pvt. LtdSenior Sales Coordinator at R-Logic Technology Services India Pvt. Ltd
HUMA SIDDIQUIHUMA SIDDIQUI
Senior Recruitment Specialist at Logic Planet IT ServicesSenior Recruitment Specialist at Logic Planet IT Services