SWAPNIL KADAM
Ambernath
Summary
Experienced and professional IT Support Engineer with over 15 years of valuable experience in monitoring project performance to ensure company success. Handling Mac Systems from past 7 years. Accustomed to handling IT support, managing IT projects, and supporting various engineering departments with IT tools and applications. Adept in collaborating with colleagues to ensure product quality and improvements. Committed to achieving state-of-the-art engineered designs, and the successful completion of projects.
Overview
17
17
years of professional experience
1
1
Certification
Work History
SENIOR IT SUPPORT ENGINEER / JAMF ADMIN
Cactus Communications
Mumbai
03.2024 - Current
- Created documentation for IT operations procedures and processes.
- Configured, tested and deployed new hardware and software systems in accordance with company standards.
- Provided technical support for end users regarding hardware, software and network related problems.
- Provided training for end users on how to use various applications within their departments.
- Resolved complex technical problems by researching solutions online or via vendor support channels.
- Participated in regular meetings with other IT staff members to discuss upcoming projects or initiatives.
- Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.
- Diagnosed and resolved technical issues for clients in a timely manner, ensuring minimal downtime.
IT System Support
Brilyant IT Solutions Pvt Ltd
Navi Mumbai
10.2022 - Current
- To diagnosis the problem of both Windows / Mac Laptop as well as Desktop
- Raise the call to the respective team to resolve the Hardware Issue of the IT Peripherals
- Coordinating with the respective Team to resolve the issue on Priority basis
- Outlook Configuration and Troubleshooting
- Configuring Wireless Access points, Routers
- Handling the Admin console for Gmail / Microsoft / Zoom / Slack
- Infrastructure of New Office
- Support for Jamf for customers
IT Admin
Screen Magic Mobile Media Pvt Ltd
Pune
09.2021 - 09.2022
- To diagnosis the problem of both Windows / Mac Laptop as well as Desktop
- Raise the call to the respective team to resolve the Hardware Issue of the IT Peripherals
- Coordinating with the respective Team to resolve the issue on Priority basis
- Daily Back up on Server
- Mail Backup of Exit Employees and there Google drive
- Outlook Configuration and Troubleshooting
- Look after the networking related issue
- Configuring Wireless Access points, Routers
- Procuring the Systems / Devices / Printers and Licenses as per the requirement
- Sending the reports to CTO on monthly basis
- Handling the Admin console for Gmail / Microsoft / Zoom / Slack
- Infrastructure of New Office is done by me
- Implementation of Jamf Is successfully completed within the short time
- Implemented Spintly as the HRMS Door Access System in New Office
- Handling Day to day Activities
- Looking after the arrangements of Events and there bookings for the employees
- Booking of Tickets and Hotels as per the requirement
- Interaction with various vendor's for Purchase and Recycle of Old Devices
Senior Service Engineer
IIT India Ltd
Mumbai
09.2019 - 08.2020
- To diagnosis the problem of both Laptop and Desktop both Mac and Windows
- Replacement of parts
- Coordinating with the respective Team to resolve the issue on Priority basis
- Daily Back up on Server
- Outlook Configuration and Troubleshooting
- Look after the networking related issue
- Configuring Wireless Access points, Routers
Senior Service Engineer (MAC, IOS)
Aptronix Enterprises
Mumbai
06.2019 - 08.2019
- Successfully handled the following tasks for Both MacBook's and IOS:
- Managing the Service Centre in Dombivali & Kurla
- Updating the Customers on regular basis on Mail about the Status of the Call
- Attending the Customers on front and raising the Service Request from the Software
- Constantly looking for ways to improve processes
- Allocating daily jobs and workloads
- Attending and participating in team meetings
- Ensuring a clean, safe and friendly working environment
- Maintaining the Monthly reports regarding Sales and Service
Senior Service Engineer
Nyasa Enterprises
Thane
05.2018 - 07.2019
- Successfully handled the following tasks for Both MacBook's and IOS:
- Managing the Service Centre in Dombivali & Kurla
- Updating the Customers on regular basis on Mail about the Status of the Call
- Attending the Customers on front and raising the Service Request from the Software
- Constantly looking for ways to improve processes
- Allocating daily jobs and workloads
- Attending and participating in team meetings
- Ensuring a clean, safe and friendly working environment
- Maintaining the Monthly reports regarding Sales and Service
Senior Service Engineer
IIT India Ltd
Mumbai
02.2017 - 05.2018
- To diagnosis the problem of both Laptop and Desktop both Mac and Windows
- Replacement of parts
- Coordinating with the respective Team to resolve the issue on Priority basis
- Daily Back up on Server
- Outlook Configuration and Troubleshooting
- Look after the networking related issue
- Configuring Wireless Access points, Routers
- Crimping and Punching of Cables
- Looking after the network issues
Service Engineer
Maple Digital Technologies Pvt Ltd
Navi Mumbai
06.2015 - 01.2017
- Successfully handled the following tasks for Both MacBook's and IOS:
- Allocating daily jobs and workloads
- Updating the Customers on regular basis on Mail about the Status of the Call
- Attending the Customers on front and raising the Service Request from the Software
- Constantly looking for ways to improve processes
- Attending Customers Face to Face if needed
- Attending and participating in team meetings
- Completing team-related paperwork
- Ensuring a clean, safe and friendly working environment
- Reporting to senior managers
Service Engineer
Unique Enterprise
Mumbai
02.2011 - 09.2011
- Successfully handled the following tasks:
- To diagnosis the problem of both Laptop and Desktop
- Replacement of parts
Service Engineer
Simtech Compotronics Pvt Ltd
Mumbai
11.2008 - 02.2011
- Successfully handled the following tasks:
- To diagnosis the problem of both Laptop and Desktop
- Replacement of parts
Engineer
Bartech Data Systems Pvt. Ltd
Pune
02.2008 - 11.2008
- Installation of Bar-coding Printers and Bar-coding Scanners
- To diagnosis the problem related to same
Engineer
Hewlett-Packard India Sales Pvt. Ltd
Mumbai
08.2007 - 01.2008
- Successfully handled the following tasks:
- To diagnosis the problem
- Replacement of parts
Education
Jamf Certified -
Jamf Nation
03.2022
Apple Certified -
Apple
01.2016
Diploma - Hardware & Networking
Wipro Institute Thane Branch
Thane10.2004
Courses - Hardware & Networking
Wipro Institute
10.2004
HSC -
Royal Junior College.
Dombivli, Mumbai03.2002
SSC -
Manjunath Vidhyala
Dombivli, Mumbai03.2000
Skills
- Handling Mac and Windows
- Apple Certified
- Jamf Certified
- Disaster Recovery Planning
- Incident Management
- Advanced troubleshooting
- Application support
- Virtualization Technologies
- Remote Support
- Hardware and software installation
Hobbies and Interests
- Listening Music
- Learning about new things
Languages
- English
- Hindi
- Marathi
Attributes
- Team Player
- Fast Learner
- Positive Attitude
Certification
- Pursuing Business Analytis from ExelR
Timeline
SENIOR IT SUPPORT ENGINEER / JAMF ADMIN
Cactus Communications
03.2024 - Current
IT System Support
Brilyant IT Solutions Pvt Ltd
10.2022 - Current
IT Admin
Screen Magic Mobile Media Pvt Ltd
09.2021 - 09.2022
Senior Service Engineer
IIT India Ltd
09.2019 - 08.2020
Senior Service Engineer (MAC, IOS)
Aptronix Enterprises
06.2019 - 08.2019
Senior Service Engineer
Nyasa Enterprises
05.2018 - 07.2019
Senior Service Engineer
IIT India Ltd
02.2017 - 05.2018
Service Engineer
Maple Digital Technologies Pvt Ltd
06.2015 - 01.2017
Service Engineer
Unique Enterprise
02.2011 - 09.2011
Service Engineer
Simtech Compotronics Pvt Ltd
11.2008 - 02.2011
Engineer
Bartech Data Systems Pvt. Ltd
02.2008 - 11.2008
Engineer
Hewlett-Packard India Sales Pvt. Ltd
08.2007 - 01.2008
- Pursuing Business Analytis from ExelR
Jamf Certified -
Jamf Nation
Apple Certified -
Apple
Diploma - Hardware & Networking
Wipro Institute Thane Branch
Courses - Hardware & Networking
Wipro Institute
HSC -
Royal Junior College.
SSC -
Manjunath Vidhyala
Similar Profiles
Nikhil DesaiNikhil Desai
QUALITY ASSURANCE ANNALYST/ CUSTOMER EXPERIANCE MANAGER at CACTUS COMMUNICATIONSQUALITY ASSURANCE ANNALYST/ CUSTOMER EXPERIANCE MANAGER at CACTUS COMMUNICATIONS
Param KrishnaParam Krishna
Copyeditor at Cactus CommunicationsCopyeditor at Cactus Communications
Dhanraj JainDhanraj Jain
Senior Process Manager - Communications (WFM), Customer Service at Cactus CommunicationsSenior Process Manager - Communications (WFM), Customer Service at Cactus Communications