Manjunath B N

Accomplished Senior Technical Support Representative with a proven track record at Concentrix and 247.ai, adept in operating systems and MS Office, alongside exceptional problem-solving abilities. Recognized for leadership in quality analysis and effective customer service, ensuring high retention rates and resolution of complex technical issues.

• Remote session done if problem could not be explained verbally.
• Documenting all customer related conversations, steps and action taken, and results and resolutions obtained throughout each chat.
• Working on the reports related to Operations (mainly on MS Excel).
• Training the new joiners as and when required as SME (subject matter expert) for 4 transitional batch of new joines.

• Father's Name: Nagendra Rao B R
• Date of Birth: 12/11/93
• Marital Status: Single

• Training the new joiners as and when required as SME (subject matter expert) for 4 transitional batch of new joines.
• Awarded as “Overall Best Performer” of 2 consecutive years 2016, 2017 by the program level in technical support and in the 2019 for delivering outstanding customer service and leadership qualities in center level.
• Awarded as “Monthly Champion” and “Quarterly Champion” for taking maximum number of positive feedback (Customer Satisfaction Survey).
• Complete Aspire training required for higher level opportunity to grow in the company and awarded best performance contribution by center head in 2019.
• Got certified as intern quality analyst team for supporting operations for 14 months in the year 2020.
• Moved to Post task escalation team in the 5 th month of joining a new company which is Dunzo.in based on performance provided in quarter 2 of 2022.