Manjunatha P
Customer Service And Operations Manager
Bangalore
Summary
Exceptional Customer Service Operations Manager focused on successful team building, cost-cutting and operational improvements. Proactive and hardworking individual focused on continuous operational improvement.
Dedicated Airline cargo professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
5
5
Languages
Work History
Customer Service and Operations Manager
TT Logistics and Cargo PVT LTD -GSSA British Airways
Bangalore
2022.07 - Current
- Worked to achieve 100% compliance of the Service Level Agreement (SLA) Quality Standards & SLA Performance Measurement Matrix.
- Systematic & effective functioning of the station in accordance with the SLA/ LPM/SOP requirements.
- Plan / control / review effective use of equipment / staff, to meet operational workload and fluctuations.
- Meet conformance targets and SLA parameters.
- Delivering and shaping organizational strategy for operations and customer service.
- Developing organizational capability and shaping culture.
- Build and nurture key external relationships.
- Constantly review operational performance, identifying shortfalls and implementing short and long-term corrective action.
- Communicates business issues / customer feedback and ensure staff understands the business environment.
- Drive and implement organization strategies.
- Responsible for attendance management, performance management, coaching / development of the team.
Operations Supervisor
TT Logistics and Cargo PVT LTD -GSSA British Airways
Bangalore
2017.12 - 2022.06
- Motivated and trained employees to maximize team productivity.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Lead and motivate all staff to enhance Customer focus and service.
Operations Executive
TT logistics and Cargo PVT LTD-GSSA British Airways
Bangalore
2015.05 - 2017.12
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Negotiated supplier discounts to improve bottom line.
Operations Executive
Viskan Aviation -GSA Thai Airways Cargo
Bangalore
2013.05 - 2015.04
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.
Education
LL.B. - Law
Karnataka State Law University
Banaglore 2016.03 - 2020.03
Master of Arts - Economics
Bangalore University
Bangalore 2013.03 - 2015.04
Bachelor of Arts - History, Economics,political Science
Bangalore University
Bangalore 2010.03 - 2013.03
Skills
Customer service and support
Accomplishments
- Earned the “[Operation person of the year]” Award in 2015-2016 for
- Earned the “Certificate of appreciation” Award in 2022 [For the successful contribution to the repatriation of Swedish nationals by flight PVG9791 on 25th Apr 2020].
- Recognized and awarded for Long service with TTL.
- Earned the “[Chairman's]” Award in 2023 for Dedicated customer service and operational approach during Covid-19 Pandemic.
- During my tenure, the BLR Team was recognized and awarded as Customer Service & Operations Team of the Year-2023.
Reading books
I'm a person who tries to learn new things and is curious to know financially related things to improve my knowledge. One of my favorite books was Wings of Fire, an Auto Biography by Abdul Kalam. Got inspiration the way Mr. Abdul Kalama led the life.
Timeline
Customer Service and Operations Manager
TT Logistics and Cargo PVT LTD -GSSA British Airways
2022.07 - Current
Operations Supervisor
TT Logistics and Cargo PVT LTD -GSSA British Airways
2017.12 - 2022.06
LL.B. - Law
Karnataka State Law University
2016.03 - 2020.03
Operations Executive
TT logistics and Cargo PVT LTD-GSSA British Airways
2015.05 - 2017.12
Operations Executive
Viskan Aviation -GSA Thai Airways Cargo
2013.05 - 2015.04
Master of Arts - Economics
Bangalore University
2013.03 - 2015.04
Bachelor of Arts - History, Economics,political Science
Bangalore University
2010.03 - 2013.03
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