Manjunath V

Managed EMEA CDD/KYC onboarding team, enhancing operational efficiency across workflows.

• Coordinated with cross-functional teams to streamline processes and improve communication.
• Trained new staff on compliance standards and procedural best practices.
• Monitored transaction errors, providing actionable feedback for process enhancements.

Presented monthly performance metrics and scorecards for senior management review.

Guided team members to achieve optimal turnaround times while addressing performance gaps.

Collaborated with FCC and policy teams to implement updates, maintaining policy SharePoint.

Conducted sampling QC checks as lead SME for EMEA KYC, focusing on EDD and high-risk clients.

Led team of 14, driving high performance through effective guidance and support.

Conducted quality checks on service delivery to eddd customers, ensuring adherence to standards.

Managed service level agreements to meet organizational standards.

Provided constructive feedback to team members, enhancing productivity and maintaining quality.

Presented weekly management information system reports for team insights.

• Supported training initiatives for junior analysts, enhancing departmental skills.
• Audited legal documents to ensure compliance with company policies.
• Initiated conversations with customers to enhance their experience.

Managed a team of 14, overseeing training and quality checks for EDD customers.

Monitored team SLAs, guiding members to achieve optimal turnaround times (TAT).

Implemented fund optimization processes to reduce TAT during fund onboarding.

Supported transformation initiatives and enhancements for onboarding applications, improving user acceptance testing (UAT) processes.

Coordinated with FCC and policy teams for policy implementation and updates, ensuring compliance and accessibility on SharePoint.

Presented monthly performance metrics and scorecards for senior management review.