MANJUPRASAD RAI
Bangalore
Summary
Results-driven Technical Manager with 14 years of experience leading production support, service delivery, infrastructure operations, and digital transformation in banking, fintech, and telecom sectors. Currently managing a global team of 50 professionals, overseeing 120+ critical applications and ensuring SLA compliance. Known for building high-performance teams and driving continuous improvement through automation and strategic initiatives.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Technical Manager / Support & Delivery Manager
Tata Consultancy Services
11.2023 - Current
- Managed SLA governance, executive reporting, major incident management, RCA, operational excellence, and automation initiatives to enhance service delivery.
- Delivered 50% alert reduction and maintained 100% MTTR compliance.
- Led 50-member global organization in supporting 120+ enterprise applications, ensuring alignment with business objectives.
Technical/Production Manager
Wells Fargo
11.2020 - 11.2023
- Provided production support for critical banking platforms, handled major incidents, enhanced operational processes, and guided mentoring initiatives.
- Managed production schedules to ensure timely completion of projects.
- Coordinated with teams to streamline workflow and improve efficiency.
- Oversaw inventory management to maintain adequate stock levels.
Technical Lead
Cognizant Technology Solutions
12.2018 - 11.2020
- Led middleware operations and cloud migration initiatives, enhancing enterprise production support.
- Led software development projects using Agile methodologies and best practices.
- Collaborated with cross-functional teams to define technical requirements and specifications.
- Mentored junior developers on coding standards and development processes.
Senior Software Administrator
Oracle India
11.2016 - 11.2018
- Oversaw global WebLogic administration, optimized JVM performance, and resolved enterprise-level technical issues.
- Managed software installations and configurations across various platforms.
- Provided technical support for internal software applications and systems.
- Coordinated software updates and patch management for improved security.
Senior Software Engineer
Wipro Technologies
08.2011 - 11.2016
- Administered middleware for banking and telecom platforms, ensuring smooth production operations.
- Designed scalable software solutions using Java and Spring frameworks.
- Led cross-functional teams in Agile development methodologies.
- Mentored junior developers on coding best practices and design patterns.
Education
M.S. - Engineering
BITS Pilani
RajasthanBCA -
CSI College of Commerce
DharwadSkills
- Service Management
- Major incident management
- Incident Resolution
- Problem Management
- ITIL Framework
- SLA governance
- Operational Excellence
- Process Improvement
- Team Leadership
- Client Relationship Management
- Cloud Solutions
- Kubernetes
- Application Management
- Splunk
Certification
- Oracle Certified Professional (11g & 12c)
- Kubernetes Certified
- GenAI Leader Certification
Personal Information
Title: Service Delivery Manager||Production Support Manager
Languages
English
Upper Intermediate
B2
Timeline
Technical Manager / Support & Delivery Manager
Tata Consultancy Services
11.2023 - Current
Technical/Production Manager
Wells Fargo
11.2020 - 11.2023
Technical Lead
Cognizant Technology Solutions
12.2018 - 11.2020
Senior Software Administrator
Oracle India
11.2016 - 11.2018
Senior Software Engineer
Wipro Technologies
08.2011 - 11.2016
M.S. - Engineering
BITS Pilani
BCA -
CSI College of Commerce