Manmeet Singh Bedi
Operations & Marketing Manager
New Delhi
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Operation & Marketing Manager
Starkey Laboratories India Pvt Ltd.
Noida
07.2022 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recorded account information to open new customer accounts.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services and company information.
Senior Finance Associate
Hear.com
Gurgaon
10.2016 - 06.2022
- Investigate historical data to analyze the inflow and outflow of funds, and provide solutions based on the current scenario for efficient and smooth business growth.
- Manage a portfolio of 120 partner clinics all over India and also ensure to provide them with the business based on their potential and conversion of leads.
- Monitor each account and identify any discrepancies in the statement and resolve them in real-time.
- Work closely with account receivable team for maximum collection of funds generated through sales at the clinics and clear old overdue.
- Responsible for making monthly reports for quarter-end and financial year-end closing.
- Managed logistics, purchase order and sales order along with inventory management and ensuring TAT is met.
- Headed a team of 4 people in administration department and managed the day to day operations of the office.
Assistant Coordinator
Allianz Global Assistance Pvt. Ltd.
Gurgaon
05.2015 - 09.2016
- Worked as an Assistant Co-Ordinator and handled escalation calls and e-mails.
- Understand Grievance of the customers and solve them in real time or within the stipulated time period.
- Handled a team of 5 people and ensuring day to day report managing.
Education
Bachelor of Arts -
Manav Bharati University
Solan 08.2010 - 09.2012
Skills
Complaint resolution
Timeline
Operation & Marketing Manager
Starkey Laboratories India Pvt Ltd.
07.2022 - Current
Senior Finance Associate
Hear.com
10.2016 - 06.2022
Assistant Coordinator
Allianz Global Assistance Pvt. Ltd.
05.2015 - 09.2016
Bachelor of Arts -
Manav Bharati University
08.2010 - 09.2012