Manmohan Katyayan
Kolkata
Summary
Passionate about leveraging new technologies to address real-world challenges, with a strong background as a network engineer and proven expertise in technical support at Tech Mahindra. Skilled in optimizing network performance and ensuring security compliance for Netgear Layer 2 and Layer 3 equipment, with excellent problem-solving abilities and keen attention to detail.
Experienced in team management, including roles as a Teaching Assistant and leadership positions in student organizations. Seeking an opportunity to contribute to the growth of a forward-thinking organization while advancing a career in the IT industry.”
Overview
1
1
year of professional experience
Work History
Associate Technical Support
TECH MAHINDRA
10.2023 - Current
- Performed hardware, software, and network maintenance on all Netgear Layer 2 and Layer 3 LAN equipment to maintain optimum network performance and security compliance.
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established customer relationships by resolving issues and following up by doing call backs.
- Recorded and maintained information of all assigned client issues and resolutions using Salesforce CRM
- Reduced downtime by proactively monitoring system performance and implementing preventative maintenance measures.
- Achieved highest sales for three consecutive months by effectively identifying the customer needs and offering paid resolution services.
Education
BTech - Electrical engineering
Techno Main Salt Lake
Kolkata01.2023
Skills
- OSI model
- TCP/ip
- DHCP
- DNS
- ARP
- Basic of routing (OSPF, BGP)
- Familiarity with Linux commands
- Familiarity with Case creation in Salesforce CRM
Languages
English
Hindi
Bengali
Hobbies
Playing Chess
Reading Novels
Watching Interviews
Timeline
Associate Technical Support
TECH MAHINDRA
10.2023 - Current
BTech - Electrical engineering
Techno Main Salt Lake
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