Manmohan Singh
Program Manager
Bengaluru
Summary
Strategic Program Manager with 7+ years of experience in sales development, client success, compliance-oriented process optimisation, and global program execution. Adept at leading cross-functional teams, managing key account relationships, and driving data-backed decisions to streamline compliance and risk frameworks. Proven track record of scaling revenue, managing international client portfolios, and automating reporting and performance systems.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Program Manager
Magic Bricks
07.2024 - Current
- Managing a team of 15 Customer Success Managers and 3 Associate Program Managers
- Managed end-to-end renewal lifecycle for 342+ clients, ensuring compliance and seamless customer experience across product offerings
- Increased 0-day renewal by 27%, 15-day renewal by 32.6%, and win-back cases by 38%
- Developed a renewal probability model incorporating 18 variables, achieving 87% forecast accuracy
- Automated daily, weekly, and monthly client reports using in-house CRM
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Automated KPI reporting, improving visibility into program milestones and performance.
- Partnered with tech teams for BRD creation and collaborated with stakeholders to close systemic gaps.
- Implemented change management processes across operations, ensuring sustained impact post-project completion.
Program Manager
Magic Billion
03.2023 - 07.2024
- Led strategic projects, achieving an annual combined revenue of INR91 Cr
- Managed an order book of INR140 Cr and onboarded 16 global clients in one fiscal year
- Developed and implemented compliance and risk frameworks across global client accounts, enhancing onboarding efficiency and ensuring regulatory alignment.
- Led multi-functional teams including sales, ops, HR, and finance to streamline compliance workflows for 16 global clients
Associate Senior Manager
BYJU'S
10.2021 - 02.2023
- Led a 100-member sales team, achieving annual revenue ownership of INR60-75 Cr
- Increased revenue per salesperson post-product returns, maintaining 90%+ performance
- Launched and managed two new products, aligning them with strategic objectives
Business Development Manager
BYJU'S
06.2020 - 10.2021
- Spearheaded a team of 25 associates, achieving operational and sales goals
- Owned high-value customer accounts with minimal refund rates
- Implemented new sales strategies, improving lead conversion rates
Business Development Associate
BYJU'S
10.2018 - 06.2020
- Managed direct and inside sales, consistently meeting or exceeding weekly sales targets
- Conducted cold calls, lead prospecting, relationship building, and lead management
- Successfully managed sales pipelines, ensuring a seamless customer experience
Research Associate
Leap Robots
01.2018 - 10.2018
- Engaged in solar panel projects, incorporating client requirements and specifications
- Actively collaborated with clients throughout the product development phase
- Conducted research and analysis to improve product development processes
Intern
AutoSys
09.2017 - 10.2017
- Developed IoT solutions and programmed PLC and HMI for industrial automation systems
- Modified programs of outsourced machines to enhance safety measures
Research Assistant
Shree Tirupati Balajee FIBC Ltd.
06.2017 - 08.2017
- Spearheaded sales and CRM efforts for new business development
- Managed existing sales and pricing negotiations with customers
Campus Manager
KrazyBee
06.2016 - 06.2017
- Developed and executed sales strategies, increasing revenue and customer acquisition
- Conducted market research to identify customer needs and preferences
Intern
Robosapiens Technologies Pvt. Ltd.
12.2015 - 01.2016
- Assisted in assessing security controls, conducted security audits, and provided remediation recommendations
- Developed cybersecurity strategies to mitigate potential threats
Education
B.Tech - Electrical Engineering
Bharati Vidyapeeth University
Pune 01.2014 - 01.2018
Diploma - Network Security
Bharati Vidyapeeth University
Pune 01.2016 - 01.2017
Skills
- Program Management
- SQL
- Excel
- PowerPoint
- Customer Success
- Process Optimisation
- Revenue Growth
- Sales Development
- Client/Vendor Relations
- Account Management
- Performance Analytics
- Strategy Execution
Awards
- Program Leadership Award – Magic Bricks -2024-25
- Pinnacle Performer of the Year 2023-24 - Magic Billion
- Revenue Champ - BYJU's (08/22, 12/20)
- Achiever's Award - BYJU's (Multiple Months)
Certification
Google Project Management Professional Certificate
Timeline
Program Manager
Magic Bricks
07.2024 - Current
Google Data Analytics Professional Certificate
03-2024
Google Project Management Professional Certificate
06-2023
Program Manager
Magic Billion
03.2023 - 07.2024
Associate Senior Manager
BYJU'S
10.2021 - 02.2023
Business Development Manager
BYJU'S
06.2020 - 10.2021
Business Development Associate
BYJU'S
10.2018 - 06.2020
Research Associate
Leap Robots
01.2018 - 10.2018
Intern
AutoSys
09.2017 - 10.2017
Research Assistant
Shree Tirupati Balajee FIBC Ltd.
06.2017 - 08.2017
Campus Manager
KrazyBee
06.2016 - 06.2017
Diploma - Network Security
Bharati Vidyapeeth University
01.2016 - 01.2017
Intern
Robosapiens Technologies Pvt. Ltd.
12.2015 - 01.2016
B.Tech - Electrical Engineering
Bharati Vidyapeeth University
01.2014 - 01.2018
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