Summary
Overview
Work History
Education
Skills
Timeline
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Manmohan Singh

Manmohan Singh

SENIOR SYSTEM SUPPPORT ENGINEER
Gautam Buddha nagar

Summary

Customer-focused Service Desk Support professional with expertise in L1/L2 technical support, incident management, troubleshooting, Active Directory, Microsoft 365, and ServiceNow. Skilled in resolving technical issues, meeting SLA targets, and delivering excellent customer service through strong problem-solving and communication skills.

Overview

2
2
Languages
7
7
years of professional experience

Work History

System Engineer

Wipro (ABBOTT)
07.2022 - Current
  • Act as the first point of contact for IT-related incidents and service requests.
  • Support day to day operations of Microsoft 365 solutions and applications such as MS Teams, Flow, PowerApps, OneDrive, Azure AD, Power BI, and SharePoint.
  • Knowledge of Microsoft Security using Active Directory, Azure Administration, and Microsoft 365 online groups.
  • Log, categorize, prioritize, and track tickets using ITSM tools.
  • Manage Microsoft 365 security administration in collaboration with the information security team.
  • Provide escalation or 3rd level support for Service Desk issues that are escalated for troubleshooting

System Engineer

Wipro (MAXIS)
09.2021 - 07.2022
  • Resolve user issues remotely via phone, email, chat, or remote desktop tools.
  • Experience in the development of technical user documentation.
  • Provide escalation or 3rd level support for Service Desk issues that are escalated for troubleshooting
  • Support user account management, including password resets and access requests.
  • Coordinate with infrastructure, network, and application teams to resolve complex issues.

Data Analyst

Vcare call center India Ltd.
11.2019 - 10.2020
  • Analysed and tracked data to prepare forecasts and identify trends.
  • Analysed operational improvements against KPIs to measure progress.
  • Adapted workflow to meet business business needs.
  • Initiated updates to systems, enhancing workflows and adding new functionalities.

Education

B.tech - Computer Sci.

University of Delhi
Delhi

Skills

System engineering

O365 Administration

Hardware & Software troubleshooting

Customer service

Service Now & BMC remedy ticketing tools

Troubleshooting

Remote Desktop support

Basic SQL

Timeline

System Engineer

Wipro (ABBOTT)
07.2022 - Current

System Engineer

Wipro (MAXIS)
09.2021 - 07.2022

Data Analyst

Vcare call center India Ltd.
11.2019 - 10.2020

B.tech - Computer Sci.

University of Delhi
Manmohan SinghSENIOR SYSTEM SUPPPORT ENGINEER