

Customer-focused Service Desk Support professional with expertise in L1/L2 technical support, incident management, troubleshooting, Active Directory, Microsoft 365, and ServiceNow. Skilled in resolving technical issues, meeting SLA targets, and delivering excellent customer service through strong problem-solving and communication skills.
System engineering
O365 Administration
Hardware & Software troubleshooting
Customer service
Service Now & BMC remedy ticketing tools
Troubleshooting
Remote Desktop support
Basic SQL