Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Timeline
Generic

Mannam Praveen Kumar

Summary

Having 4+ years of experience in ITSM and CSM as a developer in ServiceNow platform. To work hard, gain knowledge and experience in the respective workplace and at the same time contribute to the betterment of other technologies to update myself and reputation of the company by utilizing my skills and abilities. Interested to learn new technologies.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Associate Consultant

Infosys Limited
10.2022 - Current
  • Use different platform level features such as, Client Scripts, Business Rules, Script Includes, UI Actions, UI Policies, Security Rules, Reference Qualifiers etc., to control the functionality and behavior of applications, forms, and fields
  • Developed the customized Dashboard with the workspace experience using UI Builder and enhanced the capabilities for already existing
  • Worked on the transform maps, Data Sources, Import sets
  • Working experience in user interface management, Lists, Fields, Dictionary, Form Design, Related lists, Users, Groups, Roles
  • Created Email Notifications, Email Templates and mail scripts trigger email notifications from sever side script by using events in the event registry
  • Working experience in user interface management, Lists, Fields, Dictionary, Form Design, Related lists, Users, Groups, Role
  • Actively Participated in daily Scrum meetings and regular sprint planning review, and retrospective meetings
  • Knowledge on UI Builder Configurations and CSM Application

Programmer Analyst

Cognizant Technology Solutions
09.2020 - 10.2022
  • Responsible for Developing Catalogs, Order Guides, Record Producers
  • Experience of working with email notifications, inbound actions, reports and dashboards Created multiple SLA definitions as per business needs
  • Done enhancements for 60+ catalog items
  • Experience on working with Business Rules, Client Scripts, Access Controls (ACLs), UI Policies, UI Actions, Scheduled Jobs, Script Includes, Email & Notifications, UI Actions
  • Configured SLAs (Service Level Agreements) for Incident Management, Service Request Fulfillment and Change, HRSD Module
  • Experience in Notifications, Events, Inbound & outbound emails, Reports, Workflows, Flow designer, SLA configurations, Schedule Jobs
  • Experience on working with Glide Objects such as Glide Record, Glide System, Glide Date/Time, Glide Form, Glide User and Glide Ajax
  • Worked on Creating Custom tables, views, forms, database views
  • Involved in providing production support for service catalog, incident, problem, change, release deployment, and task and knowledge management modules in ServiceNow platform
  • Implemented ACLs based on business requirements to restrict User access to modules and application menus
  • Knowledge on CMDB and CI Relationship’s, Business Applications in ServiceNow

Intern

01.2020 - 05.2020
  • Having four months (Jan 2020 – May 2020) of intensive Academy internship experience where got trained in soft skill enhancement, technical arenas like Basic Java and core Service Now Platform
  • With the amplified training, we learnt Fundamentals of ServiceNow, Scripting and Application Development/Service portal enhancement fundamentals
  • As a team, did a mini app creation on skill management system utilizing the concepts that we got trained
  • Worked on Application, Modules, Menu
  • Ability to resolve technical issues quickly and effectively using critical thinking skills

Education

B.E. - ECE

Satyabhama University
Chennai
01.2020

Higher Secondary Education - M.P.C

Sri Chaitanya Junior College
Vijayawada
01.2016

Secondary Education - SSC

Bhashyam High School
Ongole
01.2014

Skills

  • Configuration
  • Customizations
  • Service Catalog
  • Business rules
  • Client-side scripting
  • Server-side scripting
  • Flow designer
  • Transform maps
  • Notifications
  • UI Actions
  • Schedule Jobs
  • Fix Scripts
  • ACLS
  • Assignment rules
  • Rest API Integration

Certification

  • ServiceNow Certified System Administrator
  • ServiceNow Certified Application Developer
  • Certified Implementation Specialist - ITSM
  • Certified Implementation Specialist - CSM
  • Certified Implementation Specialist – APM

Disclaimer

I affirm that the information provided above is true and correct to the best of my knowledge and belief.

Timeline

Associate Consultant

Infosys Limited
10.2022 - Current

Programmer Analyst

Cognizant Technology Solutions
09.2020 - 10.2022

Intern

01.2020 - 05.2020

B.E. - ECE

Satyabhama University

Higher Secondary Education - M.P.C

Sri Chaitanya Junior College

Secondary Education - SSC

Bhashyam High School

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Mannam Praveen Kumar