Overview
Work History
Summary
Education
Skills
Work Availability
Work Preference
Quote
Software
Languages
Interests
Timeline
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MANNEET FLORA

MANNEET FLORA

Education, Admissions, Documentation specialist
Ludhiana,PB

Overview

14
14
years of professional experience
1
1
year of post-secondary education

Work History

Senior Consultant

Si Global-by SiUK
01.2024 - 11.2024
  • Guiding students on their academic and career paths, including advising on course selection, college applications, and career planning, while also assisting with scholarship applications and financial aid information.
  • Also Assisting in SOP writing and visa process

Senior Counselor

Gee Bee Education
09.2022 - 08.2023
  • Responsible for conducting one-on-one sessions, developing personalized action plans, and providing ongoing support to ensure the success and well-being of counselled students.
  • Responsibilities were to Provide one-on-one counselling for academic, career options.

Senior Counselor

Canam Consultants
12.2019 - 08.2022
  • Guiding students on their academic and career paths, including advising on course selection, college applications, and career planning, while also assisting with scholarship applications and financial aid information.
  • Also Assisting in SOP writing and end to end visa process

Senior Customer Care Manager

Benchmark Motors
Chandigarh, Chandigarh
03.2017 - 02.2019
  • Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
  • Optimized call center operations through the integration of advanced technology and software tools.
  • Managed a diverse team of Customer Care professionals across multiple locations, maintaining consistent service standards globally.
  • Reduced customer complaints by consistently monitoring performance metrics and addressing areas of improvement.
  • Showroom management, Customer care feedbacks and complaint
    handling, month end Meetings, client visits, Audits and events management

Call Center Executive

Vodafone Essar Cellular
Chandigarh, Chandigarh
04.2011 - 12.2013
  • Contributed to the development of new training materials, resulting in increased employee engagement and productivity.
  • Implemented creative solutions for unique customer challenges, leading to increased satisfaction scores and repeat business.
  • Boosted overall call center efficiency through active participation in quality assurance initiatives and process improvements.
  • Delivered outstanding results in first-contact resolution rates by actively listening to customers'' needs and addressing concerns promptly.
  • Inbound and outbound targets, voice process, upselling, complaints,
  • Balanced multiple tasks simultaneously while meeting deadlines, ensuring consistent service levels were maintained in a high-pressure environment.

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Education

No Degree - Managemnt

Welingkar Institute of Management
Mumbai
07.2024 - Current

Master of Arts - Sociology

IGNOU
Delhi

Bachelor of Arts - Sociology

Panjab University
Chandigarh

Skills

Consulting

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Work Location

Remote

Important To Me

Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid sick leaveTeam Building / Company RetreatsPaid time off

Quote

Paying attention to simple little things that most men neglect makes a few men rich.
Henry Ford

Software

CRM

Zoho

MS office

Languages

English
Advanced (C1)
Hindi
Upper intermediate (B2)
Punjabi
Advanced (C1)

Interests

Reading

Cooking

Timeline

No Degree - Managemnt

Welingkar Institute of Management
07.2024 - Current

Senior Consultant

Si Global-by SiUK
01.2024 - 11.2024

Senior Counselor

Gee Bee Education
09.2022 - 08.2023

Senior Counselor

Canam Consultants
12.2019 - 08.2022

Senior Customer Care Manager

Benchmark Motors
03.2017 - 02.2019

Call Center Executive

Vodafone Essar Cellular
04.2011 - 12.2013

Bachelor of Arts - Sociology

Panjab University

Master of Arts - Sociology

IGNOU

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MANNEET FLORAEducation, Admissions, Documentation specialist