Opera, Zenoti & Hotelogix
SHANOJ K
Senior Guest Service Associate
Dharmapuri,TN
Summary
Experienced front desk professional seeking to contribute exceptional customer service, multitasking abilities, and office management skills to enhance guest and client satisfaction
Overview
3
3
Languages
8
8
years of professional experience
Work History
Senior Guest Service Associate
Hotel PXL27
01.2025 - 04.2026
- Manage daily front desk operations
- Welcome and assist guests and visitors professionally
- Supervise and guide front desk staff
- Handle escalated customer inquiries and complaints effectively
- Coordinate reservations, Assign the room
- Monitor phone calls, emails, and visitor management systems
- Maintain records, reports, and administrative documentation
- Ensure cleanliness and professionalism of the front desk area
- Train new front desk employees on company procedures
- Coordinate with departments for smooth hotel operations
- Maintain confidentiality of company and guest information
- Prepare daily, weekly, or monthly front office reports
Business associate in administrative department
Dexgreen India Pvt Ltd
01.2022 - 01.2024
- Worked as a business associate in administrative department.
- Role and Responsibilities:
- Employee’s reimbursement vouchers and expenditure of employees and making settlement after inspecting submitted bills carefully.
- Creating excel sheets with details that’s required regarding administrative operations.
- Entering data for attendance of the employees.
- Co-ordinate with security and housekeeping daily operations activity.
- Housekeeping checklist preparation.
- Office stationery list preparation.
- Organization legal template preparation.
- Assisting with administrative tasks, scheduling meetings, and managing correspondence.
- Preparing reports, presentations, and other documents to communicate business performance and results.
- Support for various departments within the organization, such as human resources, finance, and operations.
- Identifying challenges and proposing solutions to improve processes and enhance business performance.
Guest relations executive
Four fountains de stress spa
01.2019 - 01.2021
- Joined in the position as guest relations executive.
- Responsibilities suggest the therapy for the guest as per guest health issues.
- Assign the rooms.
- Schedule the duty roster for the staffs.
- Collecting feedback from the guest.
- Handling guest complaint.
Front office associate
IBIS Bengaluru Hosur Road
01.2018 - 01.2019
- Joined in the position as Front office associate.
- Responsibilities check-in/check-out.
- Log hand over and cash checking.
- Cross check the arrivals and departures.
- Activating room key.
- Registration card records and explain about the packages and the mode of payment to the guest while check-in.
- I did up-sell and achieved the monthly targets.
Education
Diploma - International Hospitality Management
Chennais Amrita International Institute of Hotel Management
01-2014
Skills
Strong leadership and communication skills
Excellent customer service and problem-solving abilities
Multitasking and team management skills
Knowledge of MS Office and front office software
Professional appearance and positive attitude
Organizational and time-management skills
Software
CONTACT DETAILS
- +918220766323
- Email: Kshanoj488@gmail.com
Timeline
Senior Guest Service Associate
Hotel PXL27
01.2025 - 04.2026
Business associate in administrative department
Dexgreen India Pvt Ltd
01.2022 - 01.2024
Guest relations executive
Four fountains de stress spa
01.2019 - 01.2021
Front office associate
IBIS Bengaluru Hosur Road
01.2018 - 01.2019
Diploma - International Hospitality Management
Chennais Amrita International Institute of Hotel Management