Opera, Zenoti & Hotelogix
SHANOJ K
Senior Guest Service Associate
Dharmapuri,TN
Summary
Experienced front desk professional seeking to contribute exceptional customer service, multitasking abilities, and office management skills to enhance guest and client satisfaction
Overview
3
3
Languages
8
8
years of professional experience
Work History
Senior Guest Service Associate
Hotel PXL27
01.2025 - 04.2026
- Manage daily front desk operations
- Welcome and assist guests and visitors professionally
- Supervise and guide front desk staff
- Handle escalated customer inquiries and complaints effectively
- Coordinate reservations, Assign the room
- Monitor phone calls, emails, and visitor management systems
- Maintain records, reports, and administrative documentation
- Ensure cleanliness and professionalism of the front desk area
- Train new front desk employees on company procedures
- Coordinate with departments for smooth hotel operations
- Maintain confidentiality of company and guest information
- Prepare daily, weekly, or monthly front office reports
Business associate in administrative department
Dexgreen India Pvt Ltd
01.2022 - 01.2024
- Worked as a business associate in administrative department.
- Role and Responsibilities:
- Employee’s reimbursement vouchers and expenditure of employees and making settlement after inspecting submitted bills carefully.
- Creating excel sheets with details that’s required regarding administrative operations.
- Entering data for attendance of the employees.
- Co-ordinate with security and housekeeping daily operations activity.
- Housekeeping checklist preparation.
- Office stationery list preparation.
- Organization legal template preparation.
- Assisting with administrative tasks, scheduling meetings, and managing correspondence.
- Preparing reports, presentations, and other documents to communicate business performance and results.
- Support for various departments within the organization, such as human resources, finance, and operations.
- Identifying challenges and proposing solutions to improve processes and enhance business performance.
Guest relations executive
Four fountains de stress spa
01.2019 - 01.2021
- Joined in the position as guest relations executive.
- Responsibilities suggest the therapy for the guest as per guest health issues.
- Assign the rooms.
- Schedule the duty roster for the staffs.
- Collecting feedback from the guest.
- Handling guest complaint.
Front office associate
IBIS Bengaluru Hosur Road
01.2018 - 01.2019
- Joined in the position as Front office associate.
- Responsibilities check-in/check-out.
- Log hand over and cash checking.
- Cross check the arrivals and departures.
- Activating room key.
- Registration card records and explain about the packages and the mode of payment to the guest while check-in.
- I did up-sell and achieved the monthly targets.
Education
Diploma - International Hospitality Management
Chennais Amrita International Institute of Hotel Management
01-2014
Skills
Strong leadership and communication skills
Excellent customer service and problem-solving abilities
Multitasking and team management skills
Knowledge of MS Office and front office software
Professional appearance and positive attitude
Knowledge of MS Office and front office software
Software
CONTACT DETAILS
- +918220766323
- Email: Kshanoj488@gmail.com
Timeline
Senior Guest Service Associate
Hotel PXL27
01.2025 - 04.2026
Business associate in administrative department
Dexgreen India Pvt Ltd
01.2022 - 01.2024
Guest relations executive
Four fountains de stress spa
01.2019 - 01.2021
Front office associate
IBIS Bengaluru Hosur Road
01.2018 - 01.2019
Diploma - International Hospitality Management
Chennais Amrita International Institute of Hotel Management