Radhe Shyam
Hathras
Summary
A career with hotel industry to contribute my best for an organization's benefit and to enhance my knowledge and skills as well.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Guest Service Associate
The Lalit Golf and Spa Resort, South Goa
South Goa
01.2024 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service
- Correctly calculated inventory and ordered appropriate supplies
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Tracked daily sales transactions and invoices for accurate and updated financial reporting
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Carefully interviewed, selected, trained, and supervised staff
- Improved overall customer satisfaction by implementing new service standards and staff training programs
Guest Service Associate
Bon Group (The Chocolate Bar) Kuwait
Kuwait
12.2021 - 01.2024
- Assisted the restaurant Supervisor in overseeing daily operations and ensuring efficient service delivery to Guest
- Managed and supervised staff members, including training, scheduling, and performance evaluation
- Assisted in creating and implementing budgets and financial plans to achieve profitability targets
- Maintained inventory levels and order supplies as needed to ensure smooth operation
- Handled customer inquiries, complaints, and requests in a professional and timely manner
- Ensured compliance with health and safety standards and regulations
- Collaborated with the kitchen staff to ensure proper food preparation, presentation, and quality control
- Conducted regular meetings with staff to communicate goals, expectations, and provide feedback
- Assisted in the recruitment and selection process of new employees
Guest Service Associate
Hyatt regency Gurgaon
Gurgaon
03.2021 - 12.2021
- Managed and supervised staff members, including training, scheduling, and performance evaluation
- Maintained inventory levels and order supplies as needed to ensure smooth operation
- Handled customer inquiries, complaints, and requests in a professional and timely manner
- Collaborated with the kitchen staff to ensure proper food preparation, presentation, and quality control
- Conducted regular meetings with staff to communicate goals, expectations, and provide feedback
Food & Beverage Associate
Hyatt regency Lucknow
Lucknow
01.2020 - 05.2020
- Managed and supervised staff members, including training, scheduling, and performance evaluation
- Maintained inventory levels and order supplies as needed to ensure smooth operation
- Handled customer inquiries, complaints, and requests in a professional and timely manner
- Collaborated with the kitchen staff to ensure proper food preparation, presentation, and quality control
- Conducted regular meetings with supervisor to communicate goals, expectations, and provide feedback
- Overseeing the daily operations of the food and beverage department
- Training and supervising a team of servers, bartenders, and kitchen staff
- Ensuring that all staff members adhere to proper food handling and sanitation guidelines
- Monitoring and managing food and beverage inventory and supplies
- Implementing and enforcing standard operating procedures for the restaurant or banquet facility
- Conducting regular staff meetings to communicate updates, changes, and performance expectations
- Maintaining a clean and organized work environment
- Providing exceptional customer service and ensuring guest satisfaction
Food and Beverage Attendant
Country Inn Suites by Radisson Goa
Goa
03.2019 - 12.2019
- Managed and supervised staff members, including training, scheduling, and performance evaluation
- Maintained inventory levels and order supplies as needed to ensure smooth operation
- Collaborated with the kitchen staff to ensure proper food preparation, presentation, and quality control
- Overseeing the daily operations of the food and beverage department
- Ensuring that all staff members adhere to proper food handling and sanitation guidelines
- Maintaining a clean and organized work environment
- Providing exceptional customer service and ensuring guest satisfaction
- Train and supervise banquet staff, including servers, bartenders, and runners
- Monitor and maintain the inventory of restaurant supplies, such as linens, cutlery, glassware, and decorations
- Ensure that all restaurant areas are properly set up and decorated prior to the start of each event
- Monitor the quality of food and beverages served at banquets, ensuring that they meet the company's standards
- Provide on-the-job training to new banquet staff, ensuring consistent service quality
- Collaborate with the sales and marketing teams to promote and upsell services
- Provided exceptional customer service to guests, ensuring their satisfaction with food and beverages.
Education
Diploma - Aviation, Hospitality and Travel management
Ascot Asia academy
Noida01.2016
Higher Secondary -
P.B.A.S Inter College
01.2015
Skills
- Computer (Micros,IDC)
- Leadership
- Team Management
- Customer service
- Time management
- Sincere and Dedicated
- Quick learner
- Complaint handling
- Strong leadership
Certification
Certification of Appreciation in F&B department for Employee of the month in Country Inn Suites by Radisson.
Languages
English, Hindi
Languages
Hindi
Proficient
C2
English
Intermediate
B1
Timeline
Senior Guest Service Associate
The Lalit Golf and Spa Resort, South Goa
01.2024 - Current
Guest Service Associate
Bon Group (The Chocolate Bar) Kuwait
12.2021 - 01.2024
Guest Service Associate
Hyatt regency Gurgaon
03.2021 - 12.2021
Food & Beverage Associate
Hyatt regency Lucknow
01.2020 - 05.2020
Food and Beverage Attendant
Country Inn Suites by Radisson Goa
03.2019 - 12.2019
Diploma - Aviation, Hospitality and Travel management
Ascot Asia academy
Higher Secondary -
P.B.A.S Inter College