Subhankar Halder
Nadia
Summary
An enthusiastic, creative person dedicated to pursuit of excellence in Hospitality Industry. To work in a challenging situation that would faster the growth of the organization and compliment my personal skills. To upgrade my skills regarding the Hotel Industry under your excellence and to cherish all my ideas towards the Hotel & Hospitality Industry.
Experienced Senior Guest Service Associate with background in hospitality and customer service. Known for exceptional problem-solving skills, capable of handling guest inquiries efficiently and managing complaints professionally. In previous roles, contributed to improving guest satisfaction rates through personalized attention and proactive resolution of issues. Strongly focused on fostering positive relationships with guests to promote loyalty and repeat business.
Overview
4
4
years of professional experience
Work History
Senior Guest Service Associate
Ramada encore by Wyndham udaipur
Udaipur
11.2025 - Current
- Handled guest inquiries and resolved complaints promptly and professionally.
- Trained new staff on customer service standards and operational procedures.
Guest Service Associate
Fairfield by Marriott
Sriperumbudur
11.2024 - 06.2025
- Responded promptly to guest complaints and resolved issues effectively.
Guest Service Associate
Howard Johnson By Wyndham
Udaipur
02.2022 - 09.2024
- Provided exceptional customer service to enhance guest experiences.
On Job Training in Food and Beverage Service
Howard Johnson by Wyndham
Udaipur
08.2022 - 02.2023
- Completed day-to-day duties accurately and efficiently.
Industrial Training
Avadh Utopia
Surat
12.2021 - 06.2022
- Developed training materials for industrial safety and operational procedures.
Education
Diploma in Hotel Management -
All India Management College
12th / XII -
WBCHSE
10th / X -
WBBSE
Skills
- Advance Diploma in Computer Application
- Customer service
- Complaint resolution
- New staff training
- Customer relationship management
- Time management
- Strong leadership
Hobbies and Interests
- Playing cricket
- Listening Music
Disclaimer
This is to certify that the information submitted above is true and correct to the best of my knowledge and belief and nothing has been concealed or distorted.
Languages
- Hindi
- English
- Bengali
Personal Information
- Father's Name: Ramkrishna Halder
- Date of Birth: 04/04/03
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Timeline
Senior Guest Service Associate
Ramada encore by Wyndham udaipur
11.2025 - Current
Guest Service Associate
Fairfield by Marriott
11.2024 - 06.2025
On Job Training in Food and Beverage Service
Howard Johnson by Wyndham
08.2022 - 02.2023
Guest Service Associate
Howard Johnson By Wyndham
02.2022 - 09.2024
Industrial Training
Avadh Utopia
12.2021 - 06.2022
Diploma in Hotel Management -
All India Management College
12th / XII -
WBCHSE
10th / X -
WBBSE