Manohar Kavuri
Guntur
Summary
IT professional with 10 years of experience, including 5+ years with Salesforce and ServiceMax, and 5 years in Oracle development and support. Expertise in Salesforce production support, system optimization, and complex issue resolution. Proven ability to manage projects and align technology with business goals. Seeking to leverage my skills to drive business success in Salesforce, ServiceMax, and Oracle environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Salesforce Consultant
ACCENTURE Solutions PVT LTD.
08.2023 - Current
- Troubleshooting and resolving issues reported by users, includes investigating system errors, addressing data discrepancies, and handling integration problems.
- Managing user accounts, roles, and permissions.
- Ensuring that users have the appropriate access levels and resolving any access issues.
- Implementing configuration changes as needed, including adjustments to workflows, process builders, and other ServiceMax configurations.
- Maintaining documentation for issues, resolutions, and changes made to the system,This includes updating knowledge base articles and creating support tickets.
- Providing training and support to users includes creating user guides, conducting training sessions, and answering user questions
- Working with Salesforce admins, developers, and other IT teams to resolve complex issues.
- Debugging the apex codes and identify bugs if any with int the existing codes.
- Managing configuration deployments using Copado to streamline and automate the deployment process.
- Handling support tasks through Salesforce backlog management and ServiceNow (SNOW) tickets for tracking and resolving support requests.
Senior Analyst
Accenture Solutions PVT LTD.
03.2023 - 07.2023
- Suzano, a Brazilian company that acquired several Kimberly-Clark brands, needed to use the existing LAO Consumer Services application—a Salesforce solution—to manage consumer inquiries and complaints
- As part of the Tango Project, we configured this Salesforce application to enable Suzano agents to efficiently manage these tasks
- Configured Users, Roles, Profiles, Public Groups and Queues
- Configured Page layouts, Fields, Buttons & Actions, Lightning Record Pages, Record Types as per business requirement
- Created Sharing Rules, Record Triggered Flows, Workflow Rules, and Validation Rules on Objects
- Configured the email-to-Case Functionality, Integrating with Gmail, and Outlook
- Created the Email templates based on user requirement and configured the merge fields to email templates
- Created the permission sets to provide the wider access to user
- Created and restricted the List views applied sharing security on list views
- Worked on data migration using Workbench and Data Loader/import wizard
- Worked on product interface like creating and mapping the product data to Salesforce production with the help of third-party systems
- Deployed the salesforce components from one sandbox org to another sandbox org using Copado Deployment cycle
- Created the custom labels and used the same in Apex classes and Flows
- Created the Apex classes and triggers based on business requirement
- Created the Duplication Rules to restrict the account duplications
- Deployed and Migrated the Packages through workbench in lower orgs
- Involved in Integration with MuleSoft and third-party systems by updating the fields
- Code Comparison through VS Code and worked on code customization without effecting existed functionality.
Salesforce Associate
Infosys Limited
06.2019 - 02.2023
- The HDFC Salesforce application was designed to enhance customer service and streamline operations across HDFC's various business units. Leveraging Salesforce Service Cloud, the application focuses on managing customer interactions more efficiently, providing a 360-degree view of customer data, and automating service processes.
- Identified and resolved complex issues related to data integrity, user access rights, security, system configurations.
- Configured workflows and approval processes based on organizational policies and objectives.
- Developed reports and dashboards in Salesforce to provide insights into customer behavior and sales performance.
- Managed user profiles and roles within the organization's org-wide settings and sharing model.
- Maintained detailed documentation of all Salesforce processes and procedures.
- Performed data migration from legacy systems into Salesforce utilizing various tools such as Data Loader or Demand Tools.
- Monitored daily operations of the application by troubleshooting errors that occur during system upgrades or integration projects.
- Created custom objects, fields, formulas, validation rules, workflow rules, page layouts in Salesforce according to user requirements.
Oracle Developer
Infosys
11.2014 - 06.2019
- Performed code reviews, debugging, optimization and fine-tuning of SQL queries and PL and SQL programs.
- Developed complex Oracle PL and SQL packages, procedures, functions and triggers to support application development.
- Created technical design documents for Oracle stored procedures and functions.
- Provided technical expertise necessary to support daily operations in Oracle applications.
Education
B. Tech in Information Technology -
Sri G.v.r & Collage Of Engineering & Technology
Guntur, APSkills
- Salesforce Administration
- Salesforce ServiceMax Support
- Salesforce Service Cloud
- Oracle Development
- Production Support
- Google Cloud Support
Communication Skills
Effective communication skills enable me to collaborate with clients, stakeholders, and cross-functional teams to deliver high-quality results.
Accomplishments
RAMP / SPOT award for best performer of month at Infosys
I-star for best performer of the year between 2018-19 & 2021-22
Certification
- Salesforce Certified Administrator
- Salesforce Certified Service Cloud Consultant
- Salesforce Business Administration Specialist Trailhead Badge
- Copado DevOps Certified Robotic Testing
- Oracle Certified Associate
Languages
Telugu
First Language
English
Advanced (C1)
C1
Declaration
I hereby declare that the details provided above are correct and I will take the responsibility for those.
Date:
Name: Manohar Kavuri | Place: Guntur
Timeline
Senior Salesforce Consultant
ACCENTURE Solutions PVT LTD.
08.2023 - Current
Senior Analyst
Accenture Solutions PVT LTD.
03.2023 - 07.2023
Salesforce Associate
Infosys Limited
06.2019 - 02.2023
Oracle Developer
Infosys
11.2014 - 06.2019
B. Tech in Information Technology -
Sri G.v.r & Collage Of Engineering & Technology