Cricket
Manohar Thurakala
Senior Systems Engineer
Hubli,KA
Summary
I have overall Around 9 years of experience IT and non-IT . I have 5.5 years of experience in IT working as Senior Systems Engineer. strong technical skills in Service now. Working as Senior Systems Engineer.
Overview
9
9
years of professional experience
2
2
Languages
Work History
Application Support & Regulatory/Safety Operations
Infosys-Pfizer,BioNTech,Biocon,RBS
01.2022 - Current
- Coordinate with the manager to raise access requests for all required applications and environments, including ServiceNow, Argus Safety (Test & Production), HP ALM, Exostar, Siebel, PMDR, DSU Quality Check, START, ODR, Reltio, Aries Workflow SharePoint, and Reportum.
- ServiceNow is a cloud-based ticketing tool it helps to create, track, and resolve tickets for technical and business issues.
- Argus Safety 8.2.1 hands-on experience in testing Argus Safety, a pharmacovigilance application used for adverse event case management and regulatory reporting. Involved in validating case workflows, data integrity system rules and compliance requirements.
- Managed eVLMS and eLOG applications across Production, Validation, and Development instances.
- Experienced in ServiceNow for incident, problem, and service request management.
- Worked on Jira for ticket creation, prioritization, and timeline tracking.
- Perform QC checks, remediations, Lorenz validation, and pre-import checks for regulatory processes using Pfizer tools and Visual Studio.
- Create and maintain Excel-based links for validated data tracking.
- Handle case data entry and verification in Argus Safety application as per client requirements.
- Manage tickets across priorities (P1–P4) ensuring timely resolution.
- Maintain and configure eVLMS and eLOG applications across Production, Validation, and Development instances.
- Perform bulk data uploads, configuration setup, notification scheduling, patch deployment, and license monitoring.
- Build and manage Service Catalog, workflows, notifications, UI policies, macros, and client scripts in ServiceNow.
- Utilize Jira for ticket creation, prioritization, and timeline tracking.
- Provide daily updates and highlight critical issues to business stakeholders.
Health Care , Coca-cola
Cognizant Technology Solutions, CTS
08.2016 - 02.2022
- Provided patient-centered support by managing inquiries, scheduling, and service coordination.
- Assisted healthcare teams in delivering timely service by tracking cases, follow-ups, and required approvals.
- Handled patient concerns professionally, ensuring high satisfaction and smooth service experience.
- Monitored service requests and escalations to ensure timely resolution and continuous care.
- Demonstrated strong knowledge of healthcare processes, insurance guidelines, and medical terminology.
- Health care services.
- Worked on the Coca-Cola client project supporting day-to-day operations, system improvements, and service delivery activities.
- Managed incident, service request, and problem tickets through tools like ServiceNow, ensuring timely resolution and excellent client satisfaction.
- Analyzed business requirements and translated them into functional workflows to support client operations.
- Ensured data accuracy compliance, and documentation standards for all project-related activities.
- Supported change management activities including deployment validation, user training and impact assessments.
- Coordinated with cross-functional teams to monitor SLAs, improve processes, and enhance system performance.
- Coca-Cola, is a carbonated soft drink manufactured by the Coca-Cola Company. In 2013, Coke products were sold in over 200 countries worldwide, with consumers drinking more than 1.8 billion company beverage servings each day.
Education
B.Sc -
V.C.R Degree College
01.2013
M.P.C - undefined
Sri Vidya Vikas Jr. College
01.2010
SSLC - undefined
Z.P.H.S Menatam Palli
01.2007
Skills
Problem Solving & Troubleshooting
Interests
Timeline
Application Support & Regulatory/Safety Operations
Infosys-Pfizer,BioNTech,Biocon,RBS
01.2022 - Current
Health Care , Coca-cola
Cognizant Technology Solutions, CTS
08.2016 - 02.2022
M.P.C - undefined
Sri Vidya Vikas Jr. College
SSLC - undefined
Z.P.H.S Menatam Palli
B.Sc -
V.C.R Degree College
Technical Skillset
ServiceNow, Jira,QC Checks, Data Validation
Personal Information
- Date of Birth: 1992-06-15
- Marital Status: Married
Personal data processing
I hereby declare that the information furnished above is true to the best of my knowledge.