Manoj Bhardwaj
Delhi
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
24
24
years of professional experience
1
1
Certificate
Work History
Senior Manager - IT Asset Management (ITAM)
Genpact India Pvt. Ltd.
Gurugram
07.2018 - 11.2025
- Directed PAN-India ITAM operations, ensuring optimal utilization and lifecycle governance.
- Implemented ServiceNow automation, improving stock visibility and reducing manual effort.
- Integrated Oracle PO data with ServiceNow for seamless asset lifecycle tracking.
- Reduced asset backlog via automated laptop reclassification after 60 days.
- Built AI-powered asset consumption dashboard for real-time insights.
- Ensured audit readiness for ISO 20000, ISO 27001, and client audits.
IT Asset & Configuration Management
Accenture Services Pvt. Ltd.
Gurgaon
01.2011 - 12.2017
- Conducted configuration audits to enhance ITAM maturity and identify improvement areas.
- Managed CMDB governance across three locations, ensuring data accuracy and compliance.
- Received Acer Award for exceptional service quality and optimizing capacity management.
Incident Management Specialist
CSC India Pvt. Ltd.
01.2009 - 12.2011
- Analyzed incident trends to ensure SLA compliance.
- Handled escalations to enhance client satisfaction.
- Coordinated incident response efforts across multiple teams and departments.
- Analyzed incident reports to identify trends and improve processes.
- Facilitated root cause analysis sessions to prevent future incidents.
IT Asset Management Specialist
Choice Solutions
01.2002 - 12.2008
- Oversaw IT asset tracking and configuration management to ensure compliance and accuracy.
- Facilitated IT operations and end-user services to enhance support responsiveness.
- Managed asset portfolios to optimize performance and align with client goals.
- Conducted thorough market research to inform investment strategies and recommendations.
- Collaborated with financial analysts to develop comprehensive asset management reports.
Education
B.Sc. - Statistics
HNB Garhwal University
Skills
- ITAM Strategy & Governance
- Asset Lifecycle Management
- ServiceNow (HAM/SAM/CMDB)
- Vendor & Contract Management
- Procurement & Inventory Control
- Audit readiness
- Incident Management
- Capacity & Demand Planning
- Automation & Workflow Design
- Data Analytics & Reporting
Certification
- ITIL Foundation
- Dell Certified System Expert
- Microsoft Certified Professional
- Wipro Certified Service Engineer
- GSDC CHAM
- GSDC CSAM
Timeline
Senior Manager - IT Asset Management (ITAM)
Genpact India Pvt. Ltd.
07.2018 - 11.2025
IT Asset & Configuration Management
Accenture Services Pvt. Ltd.
01.2011 - 12.2017
Incident Management Specialist
CSC India Pvt. Ltd.
01.2009 - 12.2011
IT Asset Management Specialist
Choice Solutions
01.2002 - 12.2008
B.Sc. - Statistics
HNB Garhwal University
Languages
- Hindi
- English
- Hindi
Experience
21+ Years
Personal Information
Title: IT Professional with Expertise in Incident & Asset Management
Languages
- Hindi
- English
- Hindi
Experience
21+ Years