MANOJ BHATT
Operations Professional
Gurgaon
Summary
Dynamic Operations Leader with over 15 years of experience managing large-scale operations across Hospitality, Retail, Q-commerce, and E-commerce sectors. Proven track record in streamlining multi-city operations, enhancing productivity, and driving profitability. Expert in optimizing inventory flow, scaling revenue, and implementing process improvements that achieve operational excellence in high-pressure environments.
Overview
13
13
years of professional experience
Work History
City Operations Head
Blinkit
09.2025 - Current
- Growth: Scaled Jammu city operations from 12,000 to 28,000 Orders Per Day (OPD) by maximizing store capacity and training cluster leadership.
- Efficiency: Improved Daily Mother metrics, achieving a picking speed of 17 seconds/item and a 99.3% True Fill Rate.
- Fleet Management: Increased active fleet by 54% and significantly reduced BGV/QC cancellations via direct handover protocols.
- Expansion: Scouted and finalized 18 new locations across Punjab and J&K for future dark stores.
- Retention: Successfully reduced weekly city-wide churn from 35% to 18% in the most recent quarter.
Asst. General Manager, Operations
Cars24
09.2024 - 08.2025
- Managed end-to-end hub and yard operations across 15 locations, ensuring seamless inventory control and workflow.
- Oversaw refurbishment and repair lifecycles, balancing strict quality benchmarks with cost-efficiency.
- Coordinated with third-party vendors, logistics, and procurement teams to streamline vehicle turnaround times.
City Head
Milkbasket (Reliance Retail)
07.2021 - 08.2024
- Led a 70,000 sq. ft. Fulfillment Center generating ₹25 Cr monthly revenue.
- Managed a workforce of 1,000+ employees, facilitating 32,000 daily orders with a 99% On-Time Delivery (OTD) rate.
- Achieved operational precision by reducing refund rates to 0.45% and packing errors to 0.10%.
- Championed sustainable practices in city operations, reducing environmental impact and promoting conservation efforts.
Cluster Head
Eatfit (Cure.Fit)
04.2019 - 06.2021
- Directed 15,000+ last-mile deliveries daily with a 98% successful delivery rate.
- Executed a massive kitchen expansion, launching 13 new facilities across multiple cities.
- Established a centralized supply chain for procurement and cold chain management.
City Head
Freshmenu
02.2015 - 03.2019
- Headed daily food production and mid-mile logistics.
- Launched an offline B2B vertical, successfully delivering 2,000+ bulk orders daily.
- Supervised large-scale infrastructure improvements that resulted in more reliable transportation networks and enhanced public amenities.
Store Manager
Puma India
12.2012 - 01.2015
- Managed full retail operations, including sales targets and P&L responsibility for a high-footfall store.
Education
Master in Business Management -
NMIMS
01-2019
Bachelors - Hotel Management
IHM Hyderabad
01-2011
Skills
Microsoft Office Suite
Operations management
Problem-solving
Team leadership
Data analysis
Operational efficiency
Workflow optimization
Accomplishments
- Operations Scaling (Milkbasket): Successfully stabilized and managed operations resulting in revenue of ₹25 Cr/month.
- Cost Optimization (Cars24): Redesigned the refurbishment approval process, reducing Cost Per Vehicle (CPV) from ₹22,000 to ₹15,000 while maintaining quality standards.
- Rapid Expansion (Blinkit): Successfully launched 12 Dark Stores in the Jammu & Kashmir region within a record timeframe.
Interests
Bike riding, Music, Swimming
CORE COMPETENCIES
- Strategic Leadership: P&L Management, Team Building & Mentorship, Multi-City Operations.
- Operational Excellence: Last Mile Delivery, Supply Chain Management (SCM), ERP Implementation.
- Performance Metrics: Inventory Control, Cost Reduction, Capacity Utilization, Quality Assurance.
- Industry Expertise: Q-Commerce, E-Commerce, Retail (FMCG), Hospitality.
Timeline
City Operations Head
Blinkit
09.2025 - Current
Asst. General Manager, Operations
Cars24
09.2024 - 08.2025
City Head
Milkbasket (Reliance Retail)
07.2021 - 08.2024
Cluster Head
Eatfit (Cure.Fit)
04.2019 - 06.2021
City Head
Freshmenu
02.2015 - 03.2019
Store Manager
Puma India
12.2012 - 01.2015
Bachelors - Hotel Management
IHM Hyderabad
Master in Business Management -
NMIMS