Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Personal Information
Timeline
Generic

Dhananjaya

Bhadravathi

Summary

Seasoned City Operations Head with a proven track record at Udaan, adept in logistics optimization and leading diverse teams to surpass operational goals. Expertise in inventory management and process improvement, achieving significant cost reductions and efficiency enhancements. Demonstrates exceptional team leadership and stakeholder coordination, ensuring alignment with strategic objectives.

Overview

11
11
years of professional experience

Work History

City Operations Head

Intelligent Retail Pvt Ltd - Ripplr
Bangalore
06.2022 - Current
  • Manage 5 large and 5 small warehouses with 18+ brands, overseeing ₹20 crore in live inventory and ₹60 crore in monthly business
  • Supervise a diverse team of 12 hub managers, 6 inventory controllers, 45 executives, 80+ pickers/loaders, and 130 delivery executives
  • Ensure operational alignment with ROI objectives for profitability and efficiency
  • Oversee inbound and outbound logistics, inventory management, and last-mile delivery operations
  • Implement cost optimization strategies for transportation and warehouse expenses
  • Maintain SOPs and utilize WMS (Warehouse Management System) to ensure smooth operations
  • Lead pilot projects to improve operational processes and enhance efficiency

Warehouse Manager

Udaan
Bangalore
03.2022 - 06.2022
  • Managed daily warehouse operations in Bangalore, overseeing inbound inventory and outbound processes
  • Prioritized employee safety in the workplace, fostering a secure environment
  • Maintained 5S standards within the warehouse to promote organization and efficiency
  • Ensured strict process adherence and maintained SLAs for warehouse operations
  • Planned and optimized mid-mile vehicle utilization to enhance logistics efficiency
  • Conducted manpower planning in alignment with business needs to ensure adequate staffing
  • Coordinated with multiple stakeholders, including Demand, Central, Planning, and Tech teams, to streamline operations
  • Oversaw pilot projects and coordinated with stakeholders for the implementation of new processes, driving process efficiency

Program Analyst

Udaan
Bangalore
10.2020 - 02.2022
  • Successfully launched the egg category, establishing a sustainable supply chain and implementing backend processes in alignment with new business requirements
  • Launched the meat category in Bangalore, achieving a logistics management cost within 4% while building a sustainable supply chain
  • Expanded the egg category by successfully launching in 13 new cities between May 1, 2021, and July 30, 2021, as part of the expansion plan
  • Streamlined B2C backend operations for food and fresh categories in Bangalore, enhancing efficiency
  • Launched B2C backend operations in Hyderabad in 2021, expanding service offerings
  • Optimized mid-mile operations from B2C warehouses to MDC stores through effective process implementation
  • Provided comprehensive training to the ground team on systems, SOPs, SLAs, and TATs to ensure smooth operations
  • Planned and procured necessary assets in a timely manner to facilitate the launch of new cities
  • Managed the launch of new cities in accordance with business requirements and strict deadlines
  • Owned supply chain costs through productivity improvement projects
  • Standardized processes across all hubs and the transport team to enhance operational consistency
  • Led end-to-end process design and utilized analytics to identify and solve operational challenges

Shift-In-Charge

Udaan
Bangalore
04.2018 - 10.2020
  • Managed daily logistics operations for Bangalore and intercity deliveries
  • Conducted route planning and optimization to enhance efficiency
  • Ensured 100% adherence to Service Level Agreements (SLAs) for both forward and reverse logistics
  • Minimized Return to Origin (RTO) rates and delivery reattempts, effectively reducing customer escalations
  • Led the implementation of multiple pilot projects, playing a key role in food and FMCG operations
  • Oversaw manpower planning and provided comprehensive training to the team
  • Coordinated with multiple stakeholders, including Demand, Central, Planning, and Tech teams
  • Managed diverse operations, including food, FMCG, meat, and specialty store logistics

Senior FE

FLIPKART.COM (WS RETAILS PVT LTD)
Bangalore
03.2015 - 01.2018
  • Managed first-mile marketplace pickups and ensured seamless connectivity
  • Oversaw return deliveries to sellers, maintaining high service standards
  • Streamlined pickup and return operations by implementing innovative ideas aligned with company standards
  • Handled seller escalations effectively to resolve issues promptly
  • Proposed and facilitated training for new joiners, reducing attrition rates in the hub
  • Motivated delivery executives to enhance performance, leading to increased customer satisfaction
  • Implemented projects aimed at improving the Net Promoter Score (NPS) for the company
  • Addressed customer escalations swiftly, ensuring actions were taken within the established turnaround time (TAT)
  • Developed and implemented strategies for maximizing delivery efficiency among field executives
  • Contributed to the 'Bring Your Own Device' project, resulting in significant cost savings on paper for delivery hubs

Cashier

AMMI’S BIRIYANI
Bangalore
06.2014 - 02.2015
  • Managed a 100 SQFT
  • Store, ensuring efficient daily operations
  • Oversaw day-to-day activities, including inbound and outbound inventory management and delivery operations
  • Held full responsibility for all operational aspects and cash handling
  • Prepared daily reports for management, highlighting performance metrics and areas for improvement
  • Led a team of 20 members, driving efforts to achieve monthly targets
  • Provided support to the team, identifying problems and implementing effective solutions

Education

B COM -

National Virtual University
01.2019

SSLC -

Netthaji high school
tarikere, Chikmagalur district
01.2009

PUC -

Junior College
tarikere, Chikmagalur district
01.2004

Skills

  • Inventory management
  • Logistics optimization
  • Warehouse management
  • Cost reduction
  • Process improvement
  • Operations strategy
  • Team leadership
  • Supply chain management
  • Stakeholder coordination
  • Performance metrics
  • Workforce management

Hobbies and Interests

  • Listening to music
  • Running

Languages

  • English
  • Hindi
  • Kannada
  • Telugu
  • Tamil

Personal Information

Date of Birth: 04/05/93

Timeline

City Operations Head

Intelligent Retail Pvt Ltd - Ripplr
06.2022 - Current

Warehouse Manager

Udaan
03.2022 - 06.2022

Program Analyst

Udaan
10.2020 - 02.2022

Shift-In-Charge

Udaan
04.2018 - 10.2020

Senior FE

FLIPKART.COM (WS RETAILS PVT LTD)
03.2015 - 01.2018

Cashier

AMMI’S BIRIYANI
06.2014 - 02.2015

B COM -

National Virtual University

SSLC -

Netthaji high school

PUC -

Junior College

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