Manoj BY

Key Responsibilities:

• Research discrepancies related to incoming and outgoing wire transfers, such as delays, incorrect amounts, or missing wires, to identify root causes and provide timely resolutions.

• Act as the primary point of contact for internal teams (operations, compliance, client service) and external stakeholders (banks, clients) to resolve wire-related inquiries.

• Document investigations, actions taken, and resolutions in relevant systems to ensure transparency and compliance with internal policies and regulatory requirements.

• Oversee the wire transfer system (SWIFT, Fedwire, etc.) for potential issues, ensuring that wires are processed within defined service level agreements (SLAs).

• Ensure all wire transactions and investigations adhere to Anti-Money Laundering (AML), OFAC, and other regulatory standards.

• Training new partners and managing process in lieu of team lead, while assisting partners and streamlining the process.
• Leading the internal projects related to automation of wire fees and Swift to ISO migration.

• Identify patterns in wire discrepancies and collaborate with operations teams to implement process improvements to prevent future issues.

• Provide clear, professional, and prompt communication to clients regarding the status of investigations, updates, and resolutions.

• Work closely with operational teams to ensure smooth post-trade processing and compliance with internal and external regulatory frameworks.

• Prepare reports on wire investigation trends, volumes, and resolutions for management and regulatory reviews.

• Partnered the senior leadership to implement organizational change and design internal communications strategies
• Led a successful knowledge transfer and transition of work from London location to India
• Collaborated with cross-functional teams across different regions to standardize and streamline trade processing workflows.

• Provided ongoing support and training to the overseas team, fostering long-term knowledge retention and process excellence.
• Reduced maintenance cost by effecting mainframe systems and other internal systems
• Managed trade processing and resolved trade settlement issues while coordinating with client and broker facing teams
• Administered applications related to US market like treasury, bonds equities and resolving client queries on daily basis.
• Developed reports used to identify process failures and provide recommended steps to prevent future occurrences.
• Played a key role in training new joiners while closing the knowledge gap

• Verified client data to detect and identified financial fraud, promoted financial products and services to the customers, and supervised complete cash management, verifying cash and cheque before processing as the Front-Office Retail Banker
• Resolved issues while assisting with FDs, providing advice on investments, and responding to financial/banking queries