Manoj D. Chaudhari
Pune
Summary
DGM with 18+ years of experience, having cross domain exposure for domains like agriculture and IT operational support. Have exposure for executing project from private and government sector. Have a track record for effectively dealing with complex business scenarios. As responsible leader, I have demonstrated ability to work effectively with stakeholders across all levels.
Overview
19
19
years of professional experience
Work History
DGM – IT Solutions and Implementation
Prowess Selling Skills Pvt Ltd.
Pune
04.2025 - Current
- Experienced IT leader responsible for end-to-end delivery, implementation, and support of enterprise mobility and distribution management solutions.
- Driving digital transformation initiatives across sales, distribution, and customer engagement ecosystems while managing cross-functional teams, client relationships, and large-scale deployments.
Sr. Project Manager
Prowess Selling Skills Pvt Ltd.
Pune
01.2022 - 03.2025
- Responsible for the project management throughout the entire project lifecycle, including project initiation/proposals, project delivery, business liaison / stakeholder management, post implementation review and project close out / handover.
- Single point of contact for all communications between the customer and company.
- Managing staff to ensure that all milestones are achieved within the agreed timeframes.
- Ensuring effective quality control processes are in place to monitor deliverables produced.
- Support includes Change Request, Incidents and Problem Management for Level 1 and Level 2 support.
- Drive/Support the implementation of enhancements/customization based on business requirements with the help of technical team.
- Involved in Subscription, CRs and AMC billing.
- Assisting the technical team in their design and development tasks.
- Producing project definitions to include validated functional requirements.
- Manage weekly and monthly Incident review meetings and provide data metrics to Management.
- Visit to client locations to ensure all processes and requirements were accurately defined.
- Providing a link between the company, customer, the development team and any third-party regarding software functionality throughout the development cycle.
- Writing Business Requirement Specifications that successfully deliver necessary change in a manageable and non-intrusive way.
- Involved in designing and conducting workshops / training / presentations / testing functional and user acceptance test plans.
- Documenting Case studies.
- Present Demos.
- Product Objectives (Prowess Beat Product Family): Sales Force Automation (SFA), Retailer App, Mechanic App, Dealer App/Prime (DMS), War Room, Track Teams, Ticketing Tool.
Program Manager
Kloudq Technologies Ltd.
Pune
05.2018 - 12.2021
- Responsible for the project management throughout the entire project lifecycle, including project initiation/proposals, project delivery, business liaison / stakeholder management, post implementation review and project close out / handover.
- Single point of contact for all communications between the customer and company.
- Managing staff to ensure that all milestones are achieved within the agreed timeframes.
- Ensuring effective quality control processes are in place to monitor deliverables produced.
- Support includes Change Request, Incidents and Problem Management for Level 1 and Level 2 support.
- Drive/Support the implementation of enhancements/customization based on business requirements with the help of technical team.
- Involved in Subscription, CRs and AMC billing.
- Assisting the technical team in their design and development tasks.
- Producing project definitions to include validated functional requirements.
- Manage weekly and monthly Incident review meetings and provide data metrics to Management.
- Visit to client locations to ensure all processes and requirements were accurately defined.
- Providing a link between the company, customer, the development team and any third-party regarding software functionality throughout the development cycle.
- Writing Business Requirement Specifications that successfully deliver necessary change in a manageable and non-intrusive way.
- Involved in designing and conducting workshops / training / presentations / testing functional and user acceptance test plans.
- Documenting Case studies.
- Present Demos.
- Product Objectives (KloudBeat Product Family): Sales Force Automation (SFA), Retailer App, Dealer App/Prime (DMS), War Room, Track Teams, Unlock (Distributor Replenishment Process).
Functional Consultant
Cloud9 Ebiz. Pvt. Ltd.
Pune
12.2014 - 05.2018
- Responsible for analyzing needs of the business and its customers and coming up with solutions to business problems.
- Involved in IT operational support and Agriculture sales projects to incorporate requirements, enhance the existing functionality and conceptualize solutions for implementing various regulatory compliances.
- Work closely with clients to identify their needs and challenges and provide solutions-oriented themes and timelines.
- Visit to client locations to ensure all processes and requirements were accurately defined.
- Providing a link between the company, customer, the development team and any third-party regarding software functionality throughout the development cycle.
- Market research and analysis to insure product development in effective and strategic way.
- Writing Business Requirement Specifications that successfully deliver necessary change in a manageable and non-intrusive way.
- Involved in designing and conducting workshops / training / presentations / testing functional and user acceptance test plans.
- Documenting Case studies.
- Present Demos.
- Product Implementation actively involved in following applications: Services Desk solution for Construction company, IT company and Manufacturing Company with ITIL compliance, Route Plan Management solution for Agriculture, FMCG and Automobile Products sales process web and mobile App.
- Product Objectives and Functionalities: Service Desk with ITIL Compliances, Secondary Sales Automation and Route Plan Management, Field Force Automation, Sales Breadth and Depth Enablement, Collaboration and Knowledge Management, War Room.
Team Leader
Allied Digital Services
Pune
12.2009 - 11.2014
- Handling the team of 15 engineers.
- Responsible for Helpdesk Operations.
- To Monitor Asset management/Inventory/audit/tracking/Tagging and accounting its status in Configuration management database.
- Processing Change Management System and Release Management System.
- Incident Management, Vendor Management, Asset Management and Problem Management.
- Implementation & Manage Assets as per ITIL based.
- To coordinate and roll out new branches.
- Ensure the SLA committed to the client is met.
- Handling meeting with customers, Issues and Escalation with higher ups.
- Managing and leading the project team.
- Team review for improve quality and to ensure the service provided to client is up to optimum level.
- Administration of Antivirus & Application server.
- Recording and managing project issues and escalating where necessary.
- Monitoring project progress and performance.
- Keeping updated inventory on monthly basis & submission on Quarterly basis.
- Working closely with users to ensure the project meets business needs.
- Definition and management of the User Acceptance Testing.
- Vendor Management.
Customer Support Engineer
Allied Digital Services
Pune
07.2007 - 12.2009
- Handling IBM X3200 server system.
- Install & Configure IBM Lotus Notes 7.0 with training.
- Troubleshooting all hardware problems as well as maintain the LAN.
- Attending Users Problems with Software and Hardware.
- Preparing Daily, Weekly, and monthly call report.
- Maintaining Site stock Inventory.
- Coordinating with senior personnel.
Education
Post Graduate Diploma in Management (PGDM) - IT Project Management
MIT SDE
12-2025
Diploma in Computer Engineering -
04.2006
S.S.C. -
03.2000
Skills
- IT Solution Delivery & Implementation
- Dealer Management System (DMS)
- Sales Force Automation (SFA)
- Retailer & Influencer Applications
- Client & Stakeholder Management
- Team Leadership
- SLA & Incident Management
- Business Process Optimization
- ERP / CRM Integration
Timeline
DGM – IT Solutions and Implementation
Prowess Selling Skills Pvt Ltd.
04.2025 - Current
Sr. Project Manager
Prowess Selling Skills Pvt Ltd.
01.2022 - 03.2025
Program Manager
Kloudq Technologies Ltd.
05.2018 - 12.2021
Functional Consultant
Cloud9 Ebiz. Pvt. Ltd.
12.2014 - 05.2018
Team Leader
Allied Digital Services
12.2009 - 11.2014
Customer Support Engineer
Allied Digital Services
07.2007 - 12.2009
Post Graduate Diploma in Management (PGDM) - IT Project Management
MIT SDE
Diploma in Computer Engineering -
S.S.C. -
Awards Certificates
IT Infrastructure Library (ITIL) - V3 Certification
Personal Information
- Age: 41
- Date of Birth: 12/14/84
- Marital Status: Married
Preferred Location
Pune, Maharashtra
Awards Certificates
IT Infrastructure Library (ITIL) - V3 Certification
Personal Information
- Age: 41
- Date of Birth: 12/14/84
- Marital Status: Married