Manoj Dongare

KONE (Feb 24 - Current)

• Providing support to the end user in their day-to-day work.
• Analyzing the tickets and providing a solution.
• Maintained master data, such as vendor, material, and pricing information in the SAP MM module.
• Resolved issues related to purchasing documents, inventory management, invoice verification and goods receipt and issue postings.
• Handling issues in the form of service requests and reviewing them to meet on-time deliveries in compliance with the SLA.

First Abu Dhabi Bank(Feb 23 - Jan 24)

• Basic understanding of Avaya Aura platform architecture.
• Contribute to the transition of the project by preparing documents like SOPs and MOMs.
• Hands-on experience on different types of issues.
• Handle the service request as well as L3 Incident.
• Resolved the Log In, Extension Creation and password related issues.
• Make changes in the configuration as per the business and users' requirements.
• Provides access to international calling, IP softphone, and MS Teams for the user.
• Assisted with customer requests and answered questions to improve satisfaction.