Summary
Overview
Work History
Education
Skills
Certification
CORE COMPETENCIES
Timeline
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MANOJ GEJWAL

MANOJ GEJWAL

New Delhi

Summary

Dynamic Training and Quality Leader with over 20 years of experience in US staffing and recruitment, BPO/ITES, and technical training sectors. Proven track record in spearheading training initiatives, enhancing quality assurance, and ensuring compliance with US recruitment standards, resulting in significant improvements in recruiter performance and delivery metrics. Expertise in stakeholder management, leadership coaching, and maintaining audit readiness fosters a culture of continuous improvement and operational excellence. Committed to building high-performing teams that achieve strategic goals and deliver exceptional results.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Team Lead – Training, Quality & Compliance

Integrated Resources Inc.
Gurugram, Haryana
12.2021 - Current
  • Lead end-to-end training, quality, and compliance functions for US Staffing operations (Healthcare, Lifesciences, Pharma, Engineering, IT & Non-IT recruitment).
  • Manage and mentor trainers, quality analysts, and compliance specialists, ensuring alignment with business KPIs.
  • Design and deliver New Hire Training (NHT), Lateral Hire Training (LHT), refresher programs, and leadership upskilling.
  • Own US recruitment compliance, including documentation standards, job board policies, client SLAs, and internal SOP adherence.
  • Conduct quality audits, mock audits, and compliance checks across sourcing, screening, submissions, and onboarding stages.
  • Drive call calibration sessions with recruiters, leads, and managers to improve communication quality and closure rates.
  • Analyze quality data to identify trends, root causes, and training gaps; implement corrective and preventive action plans (CAPA).
  • Partner with senior leadership, HR, and operations to improve recruiter productivity, compliance scores, and audit readiness.
  • Develop training effectiveness reports, dashboards, and compliance scorecards for leadership review.
  • Successfully improved process compliance and recruiter quality metrics by 25–30% through structured training and audits.
  • Delivered training for US Staffing recruiters covering recruitment lifecycle, compliance, and client expectations.
  • Designed process controls that reduced errors and improved operational stability.
  • Conducted TNI, TNA, and effectiveness training evaluations.
  • Led communication, US culture sensitization, email etiquette, and business writing programs.
  • Collaborated with managers to identify skill gaps and implement targeted learning interventions.

Senior Process Trainer

NLB Services Pvt. Ltd.
Noida
12.2018 - 12.2021
  • Led training, quality audits, and recruiter assessments for US recruitment teams.
  • Conducted mock calls, call audits, and quality calibration sessions.
  • Created Training Assessment Reports (TAR) and improvement plans.
  • Supported business leaders with training in analytics and workforce readiness insights.

Technical Trainer / Team Lead – Technical

QuantM Technologies Ltd. | Alivent Solutions Pvt. Ltd. | Globlient Infotech Pvt. Ltd. | Microsilicon Pvt. Ltd.
07.2015 - 12.2018
  • Led technical training teams delivering IT, networking, and customer support training.
  • Designed training manuals, SOPs, KB articles, and troubleshooting guides.
  • Managed team performance, mentoring, and delivery quality.

Subject Matter Expert (L2)

Innovazion Research Pvt. Ltd. | PC Mask Pvt. Ltd.
07.2012 - 06.2015
  • Provided advanced support, quality insights, and technical knowledge transfer.
  • Provided floor support to the helpdesk support representatives.
  • Supported training, audits, and escalation handling.

Sr. Faculty – Trainer

NIIT Ltd.
Uttarakhand
05.2008 - 05.2012
  • Delivered classroom training on CompTIA A+, N+, Security+, EMC² Storage, Linux, and Networking.
  • Conducted classroom online assessments through LMS (Encore).
  • Conducted hands-on labs, and faculty evaluations.

Education

Bachelor of Computer Applications -

GGSIPU
New Delhi
01.2005

Skills

  • Applicant tracking systems expertise
  • Proficient in Microsoft PowerPoint
  • Management information systems reporting
  • SOP development

Certification

  • CCNA – IACL
  • MCSE – IACL
  • CompTIA A+, Network+, Security+ – NIIT
  • EMC² Storage Management – NIIT
  • Introduction to Ethical Hacking – NIIT

CORE COMPETENCIES

  • Training Leadership & Team Management
  • Quality Assurance & Compliance (US Staffing)
  • US Recruitment Lifecycle & ATS Compliance
  • Process Improvement & Root Cause Analysis
  • Audit, SOPs & Policy Implementation
  • Performance Coaching & Calibration
  • Client & Stakeholder Management
  • Data Analysis, Reporting & Dashboards

Timeline

Team Lead – Training, Quality & Compliance

Integrated Resources Inc.
12.2021 - Current

Senior Process Trainer

NLB Services Pvt. Ltd.
12.2018 - 12.2021

Technical Trainer / Team Lead – Technical

QuantM Technologies Ltd. | Alivent Solutions Pvt. Ltd. | Globlient Infotech Pvt. Ltd. | Microsilicon Pvt. Ltd.
07.2015 - 12.2018

Subject Matter Expert (L2)

Innovazion Research Pvt. Ltd. | PC Mask Pvt. Ltd.
07.2012 - 06.2015

Sr. Faculty – Trainer

NIIT Ltd.
05.2008 - 05.2012

Bachelor of Computer Applications -

GGSIPU
MANOJ GEJWAL