Manoj HR
Bengaluru
Summary
"Dynamic professional with a proven track record at Toyota Kirloskar Motor, skilled in warranty claims management, Excel, Power BI, and SQL. Utilized automotive industry expertise and analytical skills to enhance warranty processes, improving service levels. Excelled in team collaboration, problem-solving, and ensuring compliance with high-quality standards."
Overview
3
3
years of professional experience
1
1
Certification
Work History
WARRANTY Administrator
Toyota Kirloskar motor
Bidadi
06.2022 - Current
- Processed warranty claims for distributors in a timely manner.
- Handled vehicle exceptions and odometer corrections.
- Coordinated with dealers to resolve warranty issues nationwide.
- Stayed updated on factory recalls and bulletins.
- Contributed to technical write-up activities.
- Followed up with PRR to identify root causes.
- Provided technical support for product warranties and returns.
- Managed the warranty replacement parts tracking system.
- Collected and distributed data for quality and warranty reports.
- Supported Business Unit objectives with additional tasks.
- Measured service levels and KPIs.
- Developed business intelligence through reporting and data analytics.
- Managed new product introductions and service setups.
- Supported error handling and root cause analysis.
- Ensured compliance with consumer protection laws in warranty claims.
- Managed large claim volumes with team collaboration.
- Organized data using spreadsheets, databases, and word processing tools.
- Built and maintained relationships with warranty service vendors and suppliers.
- Kept current on industry regulations related to warranties.
- Utilized technical expertise to troubleshoot and solve complex problems.
Education
Diploma/Polytechnic - Mechanical engineering
Shree bahubali college of engineering
Sharavanabelagula, India01.2021
Skills
- SQL
- Manual testing
- JAVA
- Warranty claims management
- Warranty procedures
- Microsoft Excel
- MS Office
- Power BI skills
- Operations
- Warranty analysis
- Claim processing
- Power BI reporting
Certification
Software Testing, 10/2021 - 04/2022, I have done my software testing course in Q-Spider.
Accomplishments
- Technical write up
- Worked on special project
Projects
Warranty Analyst with 3 years of experience in maintaining strong KPIs and processing claims with accuracy.
Hobbies and Interests
- Stock market
- Cricket
- Farming
- Travelling
Languages
- Kannada, Native or Bilingual Proficiency
- English, Professional Working Proficiency
- Hindi, Professional Working Proficiency
Timeline
WARRANTY Administrator
Toyota Kirloskar motor
06.2022 - Current
Software Testing, 10/2021 - 04/2022, I have done my software testing course in Q-Spider.
Diploma/Polytechnic - Mechanical engineering
Shree bahubali college of engineering
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