Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Disclaimer
STRENGTHS
PERSONAL DETAILS
References
Timeline
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Manoj Jagdish Gupta

Manoj Jagdish Gupta

Navi Mumbai

Summary

Dynamic Senior Team Leader with a proven track record at Home Credit India Finance, excelling in debt negotiation and team management. Successfully built high-performing teams, driving recovery strategies that improved performance by 20%. Adept at fostering relationships and enhancing client satisfaction, while consistently achieving organizational goals through strategic planning and effective communication.

Overview

19
19
years of professional experience

Work History

Senior Team Leader-Collection

Home Credit India Finance Pvt Ltd
MUMBAI
08.2019 - 06.2025
  • Managed 5 external agencies handling write-off accounts, along with internal employees managing bucket accounts, ensuring smooth coordination and effective recovery strategies.
  • Successfully built and led a high-performing team dedicated to unsecured loan collections, from team setup to full operational execution.
  • Analysed high-value delinquent accounts and negotiated settlements to maximize recovery in a time-efficient manner.
  • Defined and monitored monthly targets, driving both agencies and internal teams to meet organizational expectations and improve performance.
  • Played a key role in team development, setting clear goals, mentoring staff, and aligning team efforts with broader business objectives.

Senior Executive - Collections

Info System Pvt Ltd
MUMBAI
04.2015 - 05.2019
  • Reviewed open accounts to assess and prioritize collection efforts, ensuring timely action on delinquent cases.
  • Made outbound collection calls in a professional and courteous manner, maintaining and improving customer relationships.
  • Collected outstanding payments from customers by negotiating and confirming payment arrangements.
  • Monitored assigned accounts and reviewed collection reports, ensuring consistent follow-up and resolution.
  • Provided timely follow-ups on payment commitments, ensuring adherence to agreed timelines and minimizing delinquencies.

Relationship Executive - Sales and Marketing

MKS Securities Ltd
MUMBAI
01.2008 - 02.2015
  • Led business development initiatives, generating revenue and building strong, long-term client relationships.
  • Identified and targeted new business opportunities with corporates, companies, and government organizations to expand client base.
  • Managed and serviced key accounts, ensuring high levels of client satisfaction and retention.
  • Cross-sold financial products and services to existing clients, enhancing revenue per customer.
  • Maintained healthy and professional relationships with clients and key service providers to support business growth.
  • Resolved client queries and complaints efficiently, ensuring seamless service and trust in the organization.

Team Leader – CASA (Current Account/Savings Account)

HDFC Bank Ltd
MUMBAI
12.2006 - 01.2008
  • Led CASA sales operations at the Kurla Branch, focusing on acquiring new Savings and Current Account customers.
  • Managed a team of 10 sales executives, providing direction, training, and performance monitoring to achieve sales targets.
  • Oversaw branch-level administration, ensuring smooth day-to-day operations and compliance with banking protocols.
  • Organized and led customer engagement and promotional activities, including tie-ups and local marketing campaigns to boost acquisition.
  • Maintained strong client relationships, enhancing customer satisfaction and fostering long-term business growth.

Education

B.COM -

Vinobha Bhave University
Jharkhand
01.2004

H.S.C -

S.D.S College
Chhapra, Bihar
01.2001

S.S.C -

Rajendra Collegiate
Bihar
01.1999

Skills

  • Relationship Building & Communication – Proven ability to establish and maintain strong client and team relationships
  • Leadership & Team Management – Experienced in leading diverse teams and driving performance
  • Decision Making & Problem Solving – Confident in making sound decisions under pressure
  • Time management and organization – skilled in prioritizing tasks to meet deadlines and goals
  • Self-Motivation & Adaptability – Highly driven and quick to adapt to changing business needs
  • Conflict resolution – effective in managing and resolving conflicts to maintain productivity and morale
  • Working Under Pressure – Consistently delivers results in high-stress, target-driven environments
  • Team management
  • Performance analysis
  • Debt negotiation
  • Target setting
  • Client relationship management
  • Strategic planning
  • Customer focus
  • Team development
  • Risk management
  • Problem-solving
  • Feedback delivery
  • Relationship building
  • Performance improvement

Languages

English, Hindi, and Marathi

Hobbies and Interests

Music, traveling, and playing cricket

Disclaimer

I, Manoj Jagdish Gupta, confirm that the information given above is true to the best of my knowledge

STRENGTHS

Determined, dedicated, hardworking, and positive thinking

PERSONAL DETAILS

  • Address: Patel Galaxy, Plot No. 98, Flat No. 202, Sec. 20, Ulwe, Navi Mumbai 410206
  • Pan detail: BRGPG6739L
  • Date of birth: 02/01/1985
  • Gender: Male
  • Relation: Married
  • Nationality: Indian

References

References available upon request.

Timeline

Senior Team Leader-Collection

Home Credit India Finance Pvt Ltd
08.2019 - 06.2025

Senior Executive - Collections

Info System Pvt Ltd
04.2015 - 05.2019

Relationship Executive - Sales and Marketing

MKS Securities Ltd
01.2008 - 02.2015

Team Leader – CASA (Current Account/Savings Account)

HDFC Bank Ltd
12.2006 - 01.2008

B.COM -

Vinobha Bhave University

H.S.C -

S.D.S College

S.S.C -

Rajendra Collegiate

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