MANOJ K.
Supply Chain & Operations Professional
Bangalore
Summary
Senior Associate — Control Tower with supply chain operations experience across real-time control-tower monitoring, SQL (Databricks), and KPI reporting. Reduced order breaches, repeat incidents, and intraday delays by tracking 10,000+ daily orders, escalating disruptions within SLA windows, and aligning Ops, Supply, and Tech on routing fixes. Built dashboards and RCA routines that supported ~91% SLA adherence and a ~15% structural improvement across Bangalore and Hyderabad.
Overview
4
4
years of professional experience
Work History
Senior Associate — Control Tower
Snabbit
Bangalore
09.2025 - 06.2026
- Reduced EOB rate from 10% to 5.5% through behavioural issue identification, repeat/new supply tracking, and targeted supply chain interventions.
- Reduced repeat incidents by 35% and improved platform efficiency by institutionalizing an RCA framework for unallocated/cancelled orders.
- Sustained ~91% SLA adherence for 10,000+ daily orders by monitoring real-time dashboards and reducing intraday order-flow delays.
- Drove 15% structural improvement across Bangalore and Hyderabad regions by analyzing supply chain breach trends and presenting insights in WBR/MBR.
- Conducted supply-demand analysis using SQL (Databricks) to identify bottlenecks Att%, Util%, Allocation rate and routing inefficiency.
- Led escalation management with Customer Support, Ground Ops, and Trust & Safety, resolving critical disruptions within defined SLA windows.
- Developed and maintained operational dashboards to track supply health, allocation rates, cancellation trends, and demand-supply imbalance signals.
- Snabbit | Bangalore
- Mentored junior associates to enhance their skills and improve overall team performance.
Operations Associate — Merchandising
Flipkart
Bangalore
12.2024 - 07.2025
- Supported merchandising decisions performance tracking by analysing daily sales, GMV, traffic and conversion reports.
- Maintained master data (sales, pricing, inventory metrics), ensuring accuracy and consistency across all systems.
- Identified and resolved system-level data discrepancies to improve data quality and inventory visibility.
- Coordinated with vendors on pricing revisions, discount structures, and product details, ensuring accurate and timely updates for promotional displays.
- Generated and updated daily ad hoc reports, improving visibility of advertising performance and sales trends.
- Optimized product listings and marketplace data, enhancing product discoverability and ensuring readiness for marketplace operations.
- Flipkart | Bangalore
Operations Executive — Supply Chain & Inventory
Flying Kombucha
Bangalore
10.2022 - 11.2024
- Achieved high order accuracy and on-time delivery performance in end-to-end B2B and B2C order processing.
- Minimized processing errors and rework through development of order validation checklists and SOPs.
- Ensured timely dispatch and shipment tracking by coordinating inbound/outbound logistics with logistics partners.
- Coordinated inbound/outbound logistics with partners to ensure timely dispatch and effective shipment tracking.
- Reduced processing errors and rework by developing order validation checklists and SOPs.
- Maintained documentation for purchase orders, stock movements, and dispatch records, ensuring supply chain visibility.
- Flying Kombucha | Bangalore
Education
MBA - Logistics & Supply Chain Management
Dayananda Sagar University
Bengaluru, India 04.2001 -
Bachelor's Degree - Human Resources Management
Bangalore City University
Bengaluru, India01-2022
Skills
Supply Chain Coordination
Demand Forecasting & Planning
Inbound & Outbound Logistics
Operational Breach Management
Vendor Coordination
Supply-Demand Analytics
Process Improvement & KPIs
Inventory Management & Replenishment
Order Management (B2B2C)
SLA Adherence & Monitoring
Root Cause Analysis (RCA)
Master Data Management
Cross-Functional Stakeholder Management
KPI tracking
Stakeholder management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Associate — Control Tower
Snabbit
09.2025 - 06.2026
Operations Associate — Merchandising
Flipkart
12.2024 - 07.2025
Operations Executive — Supply Chain & Inventory
Flying Kombucha
10.2022 - 11.2024
MBA - Logistics & Supply Chain Management
Dayananda Sagar University
04.2001 -
Bachelor's Degree - Human Resources Management
Bangalore City University