KRITIKA SHARMA

PROJECT: (WAAS) Warehouse as a Service

• Collaborated with B2B delivery vendors to define operational SOW, address commercial terms & establish clauses on penalties & incentives on delivery performance.
• Managed input-output Warehouse metrics, providing insights on operational efficiency to support decision-making
• Performed RCA using trend analysis to identify process gaps & suggest methodical solutions to leadership.

PROJECT: GROCERY

1.Spearheaded the introduction and implementation of the EAN as an identifier in fulfillment led to

• 15% improvement in manpower productivity
• achievement of 0.31 net CPDO goodness

Identified potential risk to develop mitigation plans, drafting BRDs for product development

2. Established comprehensive quality assurance at critical points with continuous monitoring

• Designed QC process & defined check metrics at supplier, Warehouse and Last Mile delivery.
• Trained & led cross-functional teams for QA protocols with growth in customer retention by 7%

• Conducted root cause analyses to resolve supply chain performance issues, increasing on-time delivery by 95%
• Mitigated risk in SCM handshakes reducing to considerable figure of 0.01% for cost savings
• Managed cross-functional teams to maintain robust supply chain management systems, optimize inventory for high ageing material
• Championed continuous improvement initiatives, leading to a 20% efficiency increase in order fulfillment
• Managed a team of 3 in executing control tower initiatives for OTIF excellence in happy flows of Forward & Reverse SCM pipelines

• Exposure to WMS ERP for daily transactions in business fulfillment
• Led a team of 5 inbound executives managing daily operational activities
• Introduced Kanban boards for staff productivity improvement to 5% in 3 months program
• Design network route in B2C model for on time delivery from Distribution centre to Jio centres within TAT