Manoj Kharat
Mumbai
Summary
Proven L1 Network Engineer and Service Account Manager with a track record of diagnosing complex network issues and strengthening client relationships, notably at Synoptics Technology. Skilled in network troubleshooting and strategic client management, I excel at optimizing network performance and driving customer satisfaction. Achieved significant service improvements through expert application of cloud networking and effective communication.
Overview
2
2
years of professional experience
Work History
IT Network Engineer L1
Synoptics Technology
Mumbai
02.2023 - Current
- Have hands-on experience in managing a wide range of firewalls and routers, including Fortinet Firewall (40F, 60F, 100E, and 30E), Cyberoam Firewall (CR25ing, CR10ing), Sophos XG 106 Firewall, Cisco 841 router, and TP-Link wireless router.
- I have effectively analyzed and diagnosed complex networking problems, ensuring quick resolution and minimizing service degradation.
- Monitoring and Troubleshooting of MPLS, Broadband, and ILL Links.
- I have successfully coordinated with the vendor and escalated link-related issues while adhering to SLA guidelines.
- Handling customer queries through remote access.
- Additionally, I have expertise in configuring VPN IPsec, SSLVPN, VLAN, Wi-Fi setups, and firewall/router configurations to meet specific requirements.
- Generating utilization reports and up-time and down-time reports using the PRTG monitoring tool.
- Troubleshoot and resolve network connectivity issues such as latency, packet loss, and slow response times.
Account Service Manager
Bharti Airtel
Mumbai
11.2022 - 01.2023
- Serve as the main point of contact in all matters related to client concerns and needs
- Build and strengthen client relationships to achieve long-term partnerships
- Maintain accurate client records, keeping track of any contract updates and renewals
- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
- Handle inquiries and requests from customers and address their needs
- Stay on top of accounts, making sure they receive services that are within their budget and meet their needs
- Meet regularly with other team members to discuss progress and find new ways to improve business
- Generate progress reports for clients and senior leaders within the organization
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
- Managed account service team, supervised day-to-day operations, and provided guidance as needed.
- Resolved escalated customer issues in a timely manner while maintaining excellent relations with clients.
Education
Ph.D. - (Not Specified)
D.Y.Patil University
Navi Mumbai, Nerul07-2023
Master of Science - Information Technology
Mumbai University
Mumbai04-2022
Bachelor of Science - Information Technology
Mumbai University
Mumbai04-2019
HSC - Science Education
Maharashtra State Board
Mumbai03-2016
SSC -
Maharashtra State Board
Mumbai03-2014
Skills
- LAN switching technologies
- IP Addressing and Subnetting
- Wireless Networking
- IP Addressing
- Network Troubleshooting
- Remote Access Solutions
Accomplishments
- Cracked FTII Exam 2 Times
Languages
Marathi
First Language
Hindi
Proficient (C2)
C2
English
Upper Intermediate (B2)
B2
Timeline
IT Network Engineer L1
Synoptics Technology
02.2023 - Current
Account Service Manager
Bharti Airtel
11.2022 - 01.2023
Ph.D. - (Not Specified)
D.Y.Patil University
Master of Science - Information Technology
Mumbai University
Bachelor of Science - Information Technology
Mumbai University
HSC - Science Education
Maharashtra State Board
SSC -
Maharashtra State Board
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