MANOJ KUMAR
Senior Relationship Manager
delhi
Summary
Capable Relationship Manager experienced in developing customized solutions to meet wide-ranging customer needs. Strong collaborator and active listener with excellent verbal and written communication skills. Offering 10-year track record of success in Forex industry.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Relationship Manager
Yamarkets
New delhi
08.2016 - Current
- Conducted research, gathered information from multiple sources and presented results.
- Maintained excellent attendance record, consistently arriving to work on time.
- Maintained energy and enthusiasm in fast-paced environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Increased customer satisfaction by resolving issues.
- Developed team communications and information for meetings.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Forex Trader
Ufx Forex
New Delhi
01.2012 - 07.2016
- Discussed trading strategies with portfolio managers to highlight current market sentiment, price points of resistance and support and liquidity characteristics of positions.
- Assessed hourly market conditions to look for hedge and arbitrage opportunities.
- Formulated algorithms to search for real-time mathematical indicators and flag trades worth executing.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
Sales and Marketing Manager
Lebara Mobile
London
02.2010 - 12.2011
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Executed local, regional and national marketing and branding initiatives to drive sales within existing and prospective accounts.
- Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Developed and led sales training initiatives for employees and teams across organization.
- Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
Education
Master of Science - International Business And Management
09.2009 - 11.2011
B.tech - Electronic And Communication
08.2004 - 06.2008
Skills
- New business acquisition
Timeline
Relationship Manager - Yamarkets
08.2016 - Current
Forex Trader - Ufx Forex
01.2012 - 07.2016
Sales and Marketing Manager - Lebara Mobile
02.2010 - 12.2011
Univeristy of Bedfordshire - Master of Science, International Business And Management
09.2009 - 11.2011
University of Rajasthan - B.tech , Electronic And Communication
08.2004 - 06.2008
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