Manoj Kumar
New Delhi
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Sr. Service Executive Customer Service
The India Fitness Connect private limited ( Precor)
New Delhi
09.2016 - Current
- Conducted engineer schedule: Installation, PMS, complaint, site inspection and part replacement.
- Demo and Training: Explain about product and uses to gym trainers and customers.
- Spare claim to Head office: In warranty,AMC and Spare sale
- Technical support: Technical support to engineer and customer queries.
- Customer Relationship Management: taking regular feedback regarding Services, equipment performance and improvement.
- Quotation Making: For AMC, Spare and Service visits.
- Revenue Follow: AMC and Spare sale.
- Logistics: Follow up with HO,Customer, Transporter, Driver and Engineer regarding material.
- Spare stock: Handling of spare stock in Branch.
Service Engineer
Gympac Fitness System Private Limited ( Precor and Life fitness))
New Delhi
05.2015 - 08.2016
- Gym equipment Installation, servicing, inspection and diagnosed equipment malfunctions and completed repair.
- Spare claim via CRM
- Provided technical support to other team members when needed.
- Troubleshot electrical systems using digital multimeters and other testing instruments.
- Maintained records of scheduled maintenance activities.
Service Engineer
Micromax Informatics Private Limited
New Delhi
07.2014 - 04.2015
- Diagnosed and repair the Mobile PCB.
- Performed troubleshooting and repairs on various machinery.
- Knowledge of chip level repairing
- Worked on BGA level repairing.
Service Engineer
HCL Infosys Private Limited
New Delhi
07.2013 - 06.2014
- Mobile Repairing and OS update.
- Quality check of headset.
- Entry making for defective and repaired headsets.
Education
Diploma - Electronics and Communications Engineering
Guru Tegh Bahadur Polytechnic Institute
New Delhi, India05-2013
High School -
Sarvodaya Vidyalaya Rohini Sector 6
New Delhi, India05-2009
Skills
- Customer Service
- Customer Complaint Resolution
- Customer Satisfaction
- Customer Billing
- Client Relations
- Staff Supervision
- Problem-Solving
- Staff Development
- Strategic Planning
- Multitasking
- Lead Generation
- Decision-Making
- Self Motivation
Languages
Hindi
First Language
English
Elementary (A2)
A2
Timeline
Sr. Service Executive Customer Service
The India Fitness Connect private limited ( Precor)
09.2016 - Current
Service Engineer
Gympac Fitness System Private Limited ( Precor and Life fitness))
05.2015 - 08.2016
Service Engineer
Micromax Informatics Private Limited
07.2014 - 04.2015
Service Engineer
HCL Infosys Private Limited
07.2013 - 06.2014
Diploma - Electronics and Communications Engineering
Guru Tegh Bahadur Polytechnic Institute
High School -
Sarvodaya Vidyalaya Rohini Sector 6
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