MANOJ KUMAR
NEW DELHI (Shiv Ram Park Nangloi
Summary
Sales Manager with extensive experience at Samsung India, recognized for driving revenue growth through market analysis and strategic planning. Expertise in upselling and advanced MS Excel skills contribute to building strong client relationships. Proven ability to lead high-performing teams to consistently exceed targets while ensuring customer satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Sales Manager
SAMSUNG INDIA
03.2025 - Current
- Led a team of sales representatives to achieve regional targets and objectives.
- Analyzed market trends to identify opportunities for product promotion and growth.
- Maintained relationships with key clients to ensure satisfaction and repeat business.
- Monitored competitor activities to inform strategic planning and positioning efforts.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Created and presented monthly reports to management on sales performance.
Team Leader
Reliance Digital
NEW DELHI
09.2021 - 03.2025
- Organized team meetings to discuss project strategies and progress updates.
- Supervised daily operations to maintain efficient workflow in retail context.
- Cultivated a positive workplace culture, enhancing collaboration among team members.
- Handled customer complaints rapidly, meeting satisfaction benchmarks.
- Implemented training programs to maintain high motivation levels among staff.
- Assigned daily responsibilities to optimize team productivity effectively.
- Monitored inventory on a daily basis, ensuring successful material distribution.
Senior Sales Executive
Vivo Mobile India Pvt Ltd
01.2018 - 08.2021
- Greeted and assisted customers to foster positive experiences.
- Organized store by returning merchandise to proper areas and restocked displays.
- Used technology resources to assist customers in locating and selecting items.
- Upsold additional items based on customer interests and needs.
- Adhered to company initiatives and achieved established goals.
Sales Associate
Google
New
01.2017 - 01.2018
- Watched crowd to identify prospects, capture interest and maximize sales opportunities.
- Organized store by returning merchandise to proper areas and restocked displays.
- Ticketed, arranged and displayed merchandise to promote sales.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assessed customer needs to provide assistance and information on product features.
Associate
The Mobile Store
NEW DELHI
01.2016 - 12.2016
- Ticketed, arranged and displayed merchandise to promote sales.
- Organized store by returning merchandise to proper areas and restocked displays.
- Answered customer inquiries regarding product features, pricing, and availability.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
12TH - Arts
Central Board of Secondary Education
01-2016
10TH - Arts
Central Board of Secondary Education
01-2013
Master of Arts - Political Science
IGNOU
IgnouBachelor of Arts - ARTS
DELHI UNIVERSITY
Skills
- Pivot table creation
- Dashboard creation
- MS Word, Excel, and Outlook
- Upselling and cross selling
- Social media proficiency
- POWER BI
Affiliations
- Planning and execution of sales targets for the month.
- Welcome customers to the store and answer their queries
- Maintain assigned areas in stock and presentable condition
- Follow and achieve the department's sales goals on a monthly, quarterly, and yearly basis
- Meeting with customer and explaining & demonstration of our Products tothem.
- Cross sell products.
- Ensuring high levels of customer satisfaction through excellent sales service
- Develop a strategy the team will use to reach itsgoal.
- Provide any training that team members need.
- Reward and recognition for high performance team member.
- Overall care of staff and their wellbeing.
- Presentation of the department and advertising displays
- Product management, including ordering, receiving, price changes, handling damaged products, and returns
- Provides quality customer service and effectively handling customer complaints
Timeline
Sales Manager
SAMSUNG INDIA
03.2025 - Current
Team Leader
Reliance Digital
09.2021 - 03.2025
Senior Sales Executive
Vivo Mobile India Pvt Ltd
01.2018 - 08.2021
Sales Associate
Google
01.2017 - 01.2018
Associate
The Mobile Store
01.2016 - 12.2016
12TH - Arts
Central Board of Secondary Education
10TH - Arts
Central Board of Secondary Education
Master of Arts - Political Science
IGNOU
Bachelor of Arts - ARTS
DELHI UNIVERSITY