Manoj Kumar

• Ensuring contents correctness on the Intranet and all other communication vehicles (collaterals, digital channels, presentations, etc.).
• Working on SharePoint, Confluence Wiki, company specific styles and templates.
• Proofread copy written by colleagues to correct spelling, punctuation and grammar.
• Prepare, review, and maintain technical content leveraging multiple forms such as web, intranet articles, how to guides, training materials, UI text, and videos.
• Working in Agile development environment and efficiently handling Novartis IT Infrastructure documentation.
• Managing contents, portals & its design with the help of team for IT infrastructure.
• Providing training to fellow writers and new recruits to make them at par to Novartis standards.

Achievements:

• Helped in automating documentation using Bizagi, PROTON, and MS Word.
• Created PAGE (Privilege Access Governance Enhancements), AWS, GCP, Github and Ansible user documentation from scratch.
• Created many process documentations for training purposes and streamlined some of the existing documentation processes.

• Drove operational improvements which resulted in savings and improved profit margins.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Worked on DITA - Oxygen, Confluence Wiki, cloud and on-premise releases, Information Mapping techniques.
• Worked on style guides such as SAP/Accenture/Microsoft style guide.
• Worked in Agile development environment and efficiently handling multiple projects.
• Worked on storyboard for SAP feature video and enhancing mock-up ups.
• Worked with global and local team with no supervision.
• Used interviewing skills to gather information from cross-functional teams for products.
• Analyzed metrics, reviewing customer feedback, and continuously improving contents.
• Managed team of writers along with their performance and progress.

Achievements

• Implemented Confluence Wiki along with different plug-ins as standalone version and transferred all existing documents as per standard.
• Implemented scenarios and reduced legacy contents by ten percent.
• Implemented Google Analytics to track customer behavior and reduce redundant contents.

• Worked on structured authoring tool (Author-it), Confluence Wiki, Information Mapping techniques, and style guides such as CA style guide.
• Worked with global and remote teams with little or no supervision.
• Identified issues, analyzed information and provided solutions to problems.
• Used interviewing skills to gather information from cross-functional teams for enterprise products.
• Implemented scenarios and reduced legacy contents by 27 percent.
• Built good relationship and won the confidence of US team.

• Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
• Proofread copy written by colleagues to correct spelling, punctuation and grammar.
• Presented new technology and drafted white papers and other technical documents to complete packages.
• Carefully documented technical workflows in private wiki for education of newly hired employees.
• Created many Wire Frames for helping the technology team to clearly understand the client's requirement.

• Created guides and user help from scratch for Peoplesoft HCMS.
• Completed documents for half-yearly releases of the assigned product.
• Learned PeopleSoft functionality in stipulated time to create better documentation.
• Produced on-time communications in support of new product submissions for regulatory agencies.
• Updated end-user documentation to support system changes.

• Created different guides, Online Help, FAQs, and web content for CRMnext.
• Implemented annual release of the product.
• Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
• Proofread copy written by colleagues to correct spelling, punctuation and grammar.

• Proof read and edited many Patent applications.
• Searched for patentability in different Patent Databases.
• Worked with customers to understand needs and provide excellent service.

• Searched Internet and rewritten contents.
• Prepared different reports.
• Analyzed statistical data using both modern and traditional methods.
• Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
• Evaluated potential subject participants to assess suitability for planned studies.