Deepika Kulshrestha
Bangalore
Summary
I am a Technical Writer with over 8.5 years of experience in software documentation and user interface copywriting within Agile environments. I have experience creating comprehensive user manuals, API documentation, and release notes. I am skilled in leading documentation projects, enhancing user engagement through in-app content, and improving document quality through meticulous QA processes. I have a proven track record of managing cross-functional collaborations and responding effectively to client feedback.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Technical Writer
Gainsight Software Pvt. Ltd.
Bangalore
06.2022 - Current
- Spearhead documentation for new features and quarterly product enhancements, working closely with product managers and developers
- Enhance user experience by writing and revising microcopy for software interfaces, ensuring consistency across platforms
- Conduct rigorous editorial reviews and quality assurance checks to maintain high standards of technical documentation
- Manage multiple concurrent projects, ensuring timely updates and adherence to the corporate style guide
- Develop and maintain internal glossaries and terminology databases to standardize documentation across the company.
Senior Technical Writer
Lodestone Software Ltd. (acquired by Tech Mahindra)
Ahmedabad
10.2019 - 05.2021
- Led a team of writers in India for Express Wi-Fi by Facebook project, coordinating closely with international counterparts in Israel
- Authored and maintained a wide array of technical documents, including how-to guides and one-pagers
- Implemented manual testing procedures to improve the usability and accuracy of technical content.
Technical Writer
Sterlite Technologies
Ahmedabad
04.2018 - 10.2019
- Collaborated with engineering teams to produce business requirement documents and user manuals
- Provided onsite product training and developed training materials for clients (Videocon Telecommunication Limited and Bharat Sanchar Nigam Limited [BSNL]), and internal teams in multiple locations, including overseas (Vietnam Posts and Telecommunications Group).
Technical Writer
Panamax Infotech Ltd.
Ahmedabad
06.2015 - 04.2018
- Developed documentation for complex technical products, ensuring clarity and comprehensiveness for end users
- Supported sales teams by crafting RFP responses and conducting product demonstrations.
Education
Bachelor of Engineering - Information Technology
Vadodara Institute of Engineering
05-2015
Skills
- Green-shot
- CloudApp
- Snagit
- Figma
- MS Visio
- MS Office
- Adobe Acrobat Editor
- Google Docs
- Confluence
- SVN
- Jira
- HTML
- GitHub
- MindTouch
- Productboard
- Editing and proofreading
Certification
CCNA (Cisco Certified Network Associate)
Timeline
Senior Technical Writer
Gainsight Software Pvt. Ltd.
06.2022 - Current
Senior Technical Writer
Lodestone Software Ltd. (acquired by Tech Mahindra)
10.2019 - 05.2021
Technical Writer
Sterlite Technologies
04.2018 - 10.2019
Technical Writer
Panamax Infotech Ltd.
06.2015 - 04.2018
Bachelor of Engineering - Information Technology
Vadodara Institute of Engineering
CCNA (Cisco Certified Network Associate)
Similar Profiles
Aditya MandanAditya Mandan
Sr. Customer Success Consultant - PX at Gainsight Software Pvt. Ltd.Sr. Customer Success Consultant - PX at Gainsight Software Pvt. Ltd.
Kiran DameraKiran Damera
Support Analyst at Gainsight Software Pvt. Ltd.Support Analyst at Gainsight Software Pvt. Ltd.
ABID MOHAMMEDABID MOHAMMED
Technical Analyst at Gainsight India Pvt LtdTechnical Analyst at Gainsight India Pvt Ltd