Kiran Damera
Hyderabad
Summary
An experienced support team member with an earnest and upbeat nature. with more than three and a half years of experience who places a high value on efficiency and is looking for a challenging position that will allow me to fully utilize my skills. Consistently acknowledged as an effective contributor to the designated team. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs. Competent in Gainsight Administration and support of desktop applications.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Analyst
Gainsight Software Pvt. Ltd.
04.2022 - Current
- Configure, deploy, and administer the Gainsight platform (system configuration, reports, dashboards, end-to-end workflows, systems integrations, Build Calls to Actions, Data Designer
- Taking charge of Gainsight administration tasks such as, user and security management, data object customization, customer journey programs and outreach, configurations, and integrations
- Implement business rules that analyze customer data and trigger actions for the Customer
- Help users to develop an understanding of contributors to customer health, sources of customer risk/churn, and positive trends
- Investigate user queries in product raised by the client
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Associate Support Analyst
Gainsight Software Pvt. Ltd.
Hyderabad
04.2020 - 04.2022
- Provide the step-by-step solutions to the requestors
- Offered remote support for cloud-based and web-based clients via phone, email and chat
- Work with engineering team to enable the feature request based on the customer
- Debug Gainsight and Salesforce related Issues
- Developed excellent working knowledge of industry trends and improvements in processes
Education
Master of Business Administration - MBA - Computer/Information Technology Administration and Management
Osmania University
10.2022
Bachelor of Technology - Mechanical Engineering
JNTUH College of Engineering Sultanpur
01.2018
Skills
- MySQL
- System Administration
- Tableau Online
- Microsoft Power BI - Fundamentals & Basics
- R Programming - Fundamentals for Data Analysis
Certification
- Gainsight NXT Associate Administrator Certificate (Level 1), Gainsight, 22459159
- Gainsight NXT Reports & Dashboards Certificate (Level 2), Gainsight, 22864311
- Gainsight NXT Administrator Certification (Level 3), Gainsight, 23340772
- Data Analysis with R Programming - Coursera, ULGMZT2JJ67V
- Prepare, Clean, Transform, and Load Data using Power BI, Z9E79GXKE6SR
Languages
Telugu
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Affiliations
- I love solo travelling, and exploring new places every year. I plan at least 10-15 days every year to travel somewhere on my own to experience an exhilarating experience.
Timeline
Support Analyst
Gainsight Software Pvt. Ltd.
04.2022 - Current
Associate Support Analyst
Gainsight Software Pvt. Ltd.
04.2020 - 04.2022
Master of Business Administration - MBA - Computer/Information Technology Administration and Management
Osmania University
Bachelor of Technology - Mechanical Engineering
JNTUH College of Engineering Sultanpur
- Gainsight NXT Associate Administrator Certificate (Level 1), Gainsight, 22459159
- Gainsight NXT Reports & Dashboards Certificate (Level 2), Gainsight, 22864311
- Gainsight NXT Administrator Certification (Level 3), Gainsight, 23340772
- Data Analysis with R Programming - Coursera, ULGMZT2JJ67V
- Prepare, Clean, Transform, and Load Data using Power BI, Z9E79GXKE6SR
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