Manoj Kumar B
Anantapur
Summary
Proactive and results-driven professional with extensive experience in operations management, program leadership, and risk management. Adept at implementing scalable solutions, driving performance improvement, and ensuring seamless program execution. Proven ability to manage cross-functional teams, deliver data-driven insights, and mitigate risks in dynamic business environments.
Overview
5
5
years of professional experience
Work History
Pod Lead
GlobalLogic
Hyderabad
07.2023 - Current
- Lead high-impact programs to address operational risks, collaborating with engineering, product, and operations teams to develop scalable, tech-enabled solutions
- Investigate fraud and abuse cases, identifying patterns and designing preventive measures
- Define program objectives, OKRs, and KPIs while ensuring alignment with stakeholder goals
- Conduct weekly, monthly, and quarterly business reviews to provide actionable insights and recommendations
- Partner with cross-functional teams to establish feedback loops for continuous improvement in risk detection mechanisms
- Oversee vendor relationships and account management, ensuring seamless service delivery and operational excellence
- Implemented process optimization strategies that reduced operational risks by 15%
- Successfully managed a large-scale project addressing emerging marketplace risks, achieving all key milestones ahead of schedule
Operations Team Leader
Wipro Ltd
Hyderabad
11.2019 - 03.2023
- Spearheaded the development and implementation of key performance indicators (KPIs) to enhance operational efficiency and achieve organizational goals
- Collaborated with senior management to manage department expense budgets aligned with planned workload
- Led a 54-member team, focusing on quality, productivity, and compliance while providing coaching and performance feedback
- Established and tracked action plans to drive continuous performance improvement and meet client objectives
- Managed client escalations and implemented timely resolutions to maintain high customer satisfaction levels
- Oversaw resource planning, team allocation, and production scheduling to ensure deadlines and quality benchmarks were consistently met
- Produced detailed performance reports, identifying improvement areas and proposing solutions for operational challenges
- Enhanced revenue and customer acquisition through strategic sales and service initiatives
- Implemented process optimization strategies, increasing team productivity by 20%
Education
Master of Arts - Sociology
Indira Gandhi National Open University
Hyderabad06.2022
Bachelor of Technology - Electrical, Electronics, and Communications Engineering
Progressive Engineering College
Hyderabad05.2013
Skills
- Risk Management
- Program Leadership
- Analytical Decision Making
- Data-Driven Decision Making
- Team Leadership
- Team Development
- Communication
- Collaboration
- Technical Proficiency
- MS Office
- Vendor Management
- Account Management
- Strong leadership
- Data integration
Certificationsandachievements
- Successfully managed multiple large-scale projects, meeting timelines and budget constraints.
- Received accolades for handling critical client escalations effectively and driving business results.
Timeline
Pod Lead
GlobalLogic
07.2023 - Current
Operations Team Leader
Wipro Ltd
11.2019 - 03.2023
Master of Arts - Sociology
Indira Gandhi National Open University
Bachelor of Technology - Electrical, Electronics, and Communications Engineering
Progressive Engineering College
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