Sreepoojitha Chillara

Company Overview:

Teleperformance (TP) is a French multinational business process outsourcing (BPO) company. It provides services for customer care, telemarketing, content moderation, and other business functions. TP is a global leader in digital business services, blending technology and human empathy to deliver enhanced customer experiences.

• Delivered exceptional customer service to bolster strong relationships, and build positive experiences.
• Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents, and promote a professional workspace.
• Performed manual labor tasks according to detailed instructions from supervisors.
• Organized files and records, and handled other support tasks, freeing up managers to take on more pressing responsibilities.
• Documented, researched, and resolved customer service issues.
• Collaborated positively with peers and other staff members to maintain a friendly, supportive, and cooperative work atmosphere.
• Identified issues and solutions to eliminate backlog, and maximize workflows.
• Offered to assist with additional tasks to keep projects on task and meet tight deadlines.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Completed day-to-day duties accurately and efficiently.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Worked effectively in team environments to make the workplace more productive.

• Company Overview: Concentrix is a leading global professional services company, providing services and solutions in strategy, consulting, digital marketing.
• Sharing the dispute file, everyday performance tracking.
• Monthly performance file is shared to agents every day.
• Sharing attendance and team's conversion every day.
• Maintaining leave tracker, preparing weekly roster for the respective team.
• Maintains effective and consistent coordination with agents.
• Auditing every call of the agent.
• Business Review calls with client.
• Call trackers and audit sheets are maintained and sent to every agent based on their performance.
• Ensuring that the agents are not demotivated and providing them the call listening sessions.
• Updates each and every new topics to agents and explains clearly.
• Maintains on time explanations and records.
• Presentations regarding the topics.
• Establishing new, maintaining existing relationship with agents.
• Concentrix is a leading global professional services company, providing services and solutions in strategy, consulting, digital marketing.

• Performed follow-up calls to customers regarding their inquiries or orders.
• Monitored customer feedback regularly to identify areas for improvement in services offered.
• Provided prompt and courteous service to customers via phone, email, and chat.
• Ensured that all customer queries were handled quickly and professionally.
• Tracked customer complaints and followed up to ensure resolution was achieved.
• Developed strong relationships with customers by providing knowledgeable advice on products and services.
• Communicated effectively with team members to ensure timely response times for customers.
• Resolved customer complaints in a timely manner while maintaining professional attitude.
• Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
• Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.

• Company Overview: Accenture is a leading global professional services company, providing services and solutions in strategy, consulting, digital marketing.
• Maintained quality and accuracy for my project.
• Reached everyday targets.
• Build good trust and relationships with my TL.
• Worked with good compatibility.