MANOJ KUMAR CHAUHAN
New Delhi
Summary
To utilize my knowledge & expertise in service & operations in transforming a business category into a successful revenue stream for the organization.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Blue Star Limited
- Responsible for customer services as per product category including key accounts and generate the revenue to the company.
Voltas Limited
- Responsible for customer services, Planning and operations activities with customers satisfaction in Delhi Branch Office.
LG Electronics
- Responsible for customer services, Planning and operations activities with customers satisfaction in Gurgaon Branch Office.
Idea Cellular Ltd.
- Responsible For sales with team handling for Idea Broadband project in commercial enterprises with service in Gurgaon.
Senior Territory Manager
Blue Star Limited
03.2023 - Current
Area Service Manager
Voltas Limited
01.2020 - 03.2023
Area Service Manager
LG Electronics India Pvt. Ltd.
08.2013 - 01.2020
Asst. Marketing Manager
Idea Cellular Ltd.
08.2011 - 07.2013
Sr. Officer
Bharti Airtel Ltd. New Delhi
10.2008 - 03.2011
Sales Associate
Reliance company
06.2007 - 09.2008
Bharti Airtel Ltd
- Responsible for Broadband Sales & service with team handling for North & West Delhi.
Education
MBA - marketing & Finance
Nice Management College
Meerut01.2007
Graduation (B.A) - undefined
M.J.P Rohilkhand University
Bareilly, U.P.01.2005
I.T.I - Electronics
H. M. I.T.I.
Hardwar01.2002
Intermediate - Science
U.P Board
01.2000
High School - Science
U.P Board
01.1997
Skills
MS-Window XP, Office, Excel, Word
Interests
Reading Newspaper, Traveling, Interacting with people
Accomplishments
- Got the certificate of excellence from Blue Star Limited for Q1, Q2 & Q3 as per KPIs/Targets.
- Full achievement against my day-to-day and monthly targets.
- Get the Excellence certificate from LG Electronics India Pvt. Ltd. To deliver the best in customer service.
- Best sales trophy in sale & service, nearly 150 nos broadband connections in October 09.
- Full clarity on thoughts & Perfect team handling with friendly atmosphere.
Declaration
I hereby declare that all the above information is true to the best of my knowledge and belief. PLACE: - Delhi DATE:-
Competencies
- Active learner & effective communication with all & adapt well to changes and pressures in workplace/areas.
- Ambitious and committed to excellence.
- Clarity on thoughts to make the plan as per required situations to achieve the goal.
- Committed to deadlines and schedule and handling the team to grow the company as per segmentation.
Industry Experience
- Telecom & Home Appliances Industry & commercial products.
- Total Experience is 15+ years.
Professional Traits
Team Management, Strong strategic intent & innovative thinking, Good Tactical/operational efficiencies, Ability to learn new business processes and deliver effective and quick results.
Operational Responsibility
- Co-coordinating with technology department and installation departments for implementation of timely Delivery.
- Driving teams to initiate new initiative like SME’s/Corporates to drive bulk connectivity deals.
- Synergizing different teams Sales, Operations, Customer Care & Tech to maximize business /opportunities.
- To provide customer service with the full satisfaction with service franchises team handling and other operational activities to delight the customers.
Timeline
Senior Territory Manager
Blue Star Limited
03.2023 - Current
Area Service Manager
Voltas Limited
01.2020 - 03.2023
Area Service Manager
LG Electronics India Pvt. Ltd.
08.2013 - 01.2020
Asst. Marketing Manager
Idea Cellular Ltd.
08.2011 - 07.2013
Sr. Officer
Bharti Airtel Ltd. New Delhi
10.2008 - 03.2011
Sales Associate
Reliance company
06.2007 - 09.2008
Blue Star Limited
Voltas Limited
LG Electronics
Idea Cellular Ltd.
Bharti Airtel Ltd
MBA - marketing & Finance
Nice Management College
Graduation (B.A) - undefined
M.J.P Rohilkhand University
I.T.I - Electronics
H. M. I.T.I.
Intermediate - Science
U.P Board
High School - Science
U.P Board