Manoj Kumar Sharma
Warehouse / Store Manager Operations Professional
A-120, Shri Narayan Vatika. Niwaru Jaipur ,RJ
Summary
Results-driven Logistics & Supply Chain Leader with 12+ years of progressive experience in Hub Management, Last-Mile & First-Mile Logistics, Dark Store Operations, and E-Commerce Fulfillment. Proven track record of optimizing delivery operations, reducing TAT, and driving operational excellence across high-volume distribution environments. Adept at leading cross-functional teams of 250+ members — including Delivery Executives, Supervisors, and Warehouse Associates (Pickers & Putters) — while fostering a culture of continuous learning, safety compliance, and performance accountability. Seeking a senior/managerial role with a growth-oriented organization to leverage expertise in transportation management, vendor management, and end-to-end supply chain optimization.
Overview
13
13
years of professional experience
Work History
Dark Store Manager / Operations Manager
Zepto Pvt Ltd
10.2024 - Current
- Managed end-to-end dark store operations including inbound, putaway, picking, packing, dispatch, and inventory control.
- Led a team of pickers, packers, supervisors, and delivery associates to ensure smooth daily operations and SLA adherence.
- Achieved high order fulfillment accuracy while maintaining fast delivery timelines in a high-volume quick-commerce environment.
- Monitored inventory accuracy through cycle counts, stock audits, shrinkage control, and FIFO/FEFO practices.
- Improved productivity by optimizing manpower planning, shift scheduling, and workflow management.
- Ensured compliance with SOPs, hygiene standards, safety protocols, and operational audits.
- Coordinated with supply chain, category, and last-mile delivery teams to reduce operational bottlenecks.
- Handled customer escalations, return orders, damaged goods, and reconciliation processes efficiently.
- Tracked and improved key operational KPIs such as order accuracy, picking efficiency, dispatch TAT, shrinkage, and inventory health.
Warehouse Manager/Hub Incharge
Flipkart PVT LTD
01.2018 - 01.2024
- Managed a 10900 sq. ft. delivery hub handling large appliance and furniture shipments (fridge, AC, LED TV, washing machine, almirah, sofa, etc.).
- Handled manpower of 250 ground staff including delivery executives, supervisors, and MH, maintaining a very low attrition rate.
- Oversaw delivery executive management: training, performance monitoring, resolving escalations, managing attrition, and TL management to achieve hub metrics.
- Conducted daily reconciliation of shipments and resolved fraud/shortage cases.
- Implemented 5S, space organization, and managed stakeholder relationships.
- Managed volume escalations, delivery executive payouts, and customer escalations.
- Ensured hub opening and closing as per operational standards and requirements.
- Executed ERP transactions; prepared and shared daily MIS reports, cash collections, accounting, and reconciliation through ERP.
- Oversaw overall hub operations per operational standards, ensuring customer delivery timelines were met.
SR.Executive
Flipkart PVT LTD
01.2017 - 01.2018
- Managed a 10900 sq. ft. delivery hub handling large appliance and furniture shipments (fridge, AC, LED TV, washing machine, almirah, sofa, etc.).
- Handled manpower of 50 ground staff including delivery executives, supervisors, and MH, maintaining a very low attrition rate.
- Oversaw hub operations as per operational standards, ensuring customer delivery timelines were met.
- Ensured employee engagement and 100% compliance with Zero Tolerance Policy (ZTP).
- Maintained SOP adherence at all times, in line with compliance and service level agreements.
- Monitored delivery routes, conducted daily briefings with field executives, and addressed day-to-day issues.
- Responsible for cash tally and SAL tally to maintain operational hygiene.
Executive Operations
Flipkart PVT LTD
01.2014 - 01.2017
- Managed delivery schedules, coordinated with drivers, and ensured on-time deliveries.
- Distributed packages to specified locations within given timeframes.
- Carefully loaded and unloaded all packages.
- Accepted and recorded payments for delivered packages.
- Answered customer questions and responded to complaints in a professional manner.
- Promptly reported road accidents and traffic violations to the company.
Education
Bachelor of Science - Graduated
Rajasthan University
Graduated Class 12
RBSE
Ajmer, RajasthanClass 10
RBSE
Ajmer, RajasthanSkills
Proficient in Microsoft Office, with a strong focus on Excel
Bilingual: Hindi and English
Systems: ERP, TMS, Bifrost
Billing, invoicing, and e-way bill creation
Inventory management: inward, outward, and reverse logistics
Problem-solving
Multitasking and organization
Store operations
Customer service management
Team leadership
Outstanding communication skills
Inventory management
Retail inventory management
Inventory control
Goals and performance
Operations management
Staff management
Relationship building and management
Operations
Operational efficiency
Vendor management
Process improvements
Root-cause analysis
Team leadership and coaching
Cash management
Employee training
Recruitment and hiring
Team building and leadership
Team motivation
Recruiting and hiring
Leadership development
Supply ordering
Policies and procedures
Store displays
Staff supervision
Work Planning and Prioritization
Opening and closing procedures
Documentation and reporting
DECLARATION
I hereby declare that the above information is true to the best of my knowledge. Place: Jaipur Applicant's Signature
Timeline
Dark Store Manager / Operations Manager
Zepto Pvt Ltd
10.2024 - Current
Warehouse Manager/Hub Incharge
Flipkart PVT LTD
01.2018 - 01.2024
SR.Executive
Flipkart PVT LTD
01.2017 - 01.2018
Executive Operations
Flipkart PVT LTD
01.2014 - 01.2017
Class 10
RBSE
Class 12
RBSE
Bachelor of Science - Graduated
Rajasthan University