UROOJ SHEHZAD
Meerut
Summary
Dynamic operations manager with over 16 years of extensive experience at Reliance Retail Ltd., Flipkart India Pvt. Ltd., Delhi Duty Free Pvt. Ltd., and HCL Technologies Ltd., specializing in inventory management and supply chain optimization.
Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
12
12
years of professional experience
Work History
Manager - Dark Store Operations (Grocery Network)
Reliance Retail Ltd.
Meerut
04.2018 - Current
- Directed operations of Dark Store and smart fulfillment centers for last-mile grocery delivery.
- Managed order processing, ensuring accuracy in picking and dispatch readiness across micro-fulfillment centers.
- Drove high fill rates and on-time fulfillment by aligning inventory planning with demand forecasts.
- Oversaw inventory accuracy and shrinkage control through cycle audits to enhance stock reliability.
- Implemented SOPs for inwarding, binning, compliance, picking processes, and dispatch controls.
- Coordinated with supply chain and delivery teams to ensure stock availability and efficient replenishment.
- Led workforce planning for pickers and supervisors to optimize peak demand operations.
- Monitored KPIs such as order accuracy and productivity metrics to uphold operational excellence.
Team Leader (Inbound, Inventory & Planning)
Flipkart India Pvt. Ltd.
Bilaspur
09.2013 - 04.2018
- Optimized inventory operations and stock movements for Fulfilment Centres while managing a team of 41 employees.
- Ensured efficient handling of Dock to Stock and Pick to Dispatch processes for FMCG and high-value electronics.
- Supervised inbound operations to improve workflow efficiency across multiple product categories.
Senior Executive (Inventory)
Delhi Duty Free Pvt. Ltd.
New Delhi
- Managed inventory of 25,000+ items at IGI Airport, ensuring timely replenishment and optimal stock levels, especially for high-value items like liquor, tobacco, and cosmetics.
- Coordinated stock transfers between the warehouse and retail floors to maintain proper inventory control.
- Optimised stock movement and managed near-expiry and aged inventory to ensure timely promotions or disposal.
- Collaborated with logistics teams for accurate and timely inter-depot stock transfers.
- Achieved a 97.5% fill rate in January, exceeding the target of 96.5%.
- Reduced dispatch time for urgent stock transfers to just 1 day, ensuring faster replenishment and availability.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Built successful business culture focused on performance optimisation and goal attainment.
- Kept organisation in compliance with regulations and internal requirements.
- Controlled expenses and allocated financial resources to reach budget goals.
Senior Executive
HCL Technologies Pvt. Ltd.
Noida
- Managed work allocation for a team serving British Telecom (BT), addressing queries from BT engineers and customers.
- Worked on the Time Scale Charging process, ensuring zero errors and consistent achievement of targets.
- Consistently met monthly targets for five consecutive months.
- Achieved zero errors in quality during the Time Scale Charging process.
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Drove customer satisfaction improvements, evidenced by a 95% positive feedback rating from client surveys.
- Reviewed reports, recommendations and requests from subordinate leadership.
- Cultivated strong industry relationships to promote services and improve business operations.
- Engaged in high-level stakeholder management, ensuring alignment with corporate goals and driving business performance.
Education
MBA - Operations Management & International Business
Amity Business School
01.2013
B. Com -
CCS University
XII -
Guru Tegh Bahadur Public School
X -
New Era Academy
Skills
- Inventory audits and management
- Supply chain operations
- E-commerce logistics
- Warehouse planning and management
- Quality assurance and compliance
- Operations oversight
- Procurement and material handling
- Team leadership and training
- Incident investigation and management
- Security and loss prevention
- SAP proficiency
- Microsoft Office suite
- Warehouse management systems (WMS)
- Order fulfillment strategies
- Inventory control
- Customer experience enhancement
- Store operations and visual merchandising
- Sales execution and promotion strategies
- Technology integration
Personal Information
- Date of Birth: 04/11/88
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Urdu
Recognitions
- Successfully solved a high-value shoplifting case involving a repeat offender responsible for a 22-day theft spree. Through detailed CCTV investigation and strategic planning, the team caught the culprit red-handed on-site with the support of local Police. The culprit confessed and paid full recovery of Rs. 3.91 lacs, avoiding legal complications. This case was widely appreciated and featured in Reliance's internal publication, Heroes - Shaurya @ Reliance Retail.
- Reusable Boxes Store (RBS) - A cost-saving initiative that significantly reduced operational costs.
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Urdu
Proficient (C2)
C2
Accomplishments
1. Successfully solved a high-value shoplifting case involving a repeat offender, responsible for a 22-day theft spree. Through detailed CCTV investigation and strategic planning, the team caught the culprit red-handed on-site with the support of local police. The culprit confessed and paid full recovery of Rs. 3.91 lacs, avoiding legal complications. This case was widely appreciated and featured in Reliance’s internal publication, Heroes – Shaurya @ Reliance Retail. (Article attached on the last page).
2. Reusable Boxes Store (RBS) is a cost-saving initiative that significantly reduced operational costs.
2. Reusable Boxes Store (RBS) is a cost-saving initiative that significantly reduced operational costs.
Timeline
Manager - Dark Store Operations (Grocery Network)
Reliance Retail Ltd.
04.2018 - Current
Team Leader (Inbound, Inventory & Planning)
Flipkart India Pvt. Ltd.
09.2013 - 04.2018
Senior Executive (Inventory)
Delhi Duty Free Pvt. Ltd.
Senior Executive
HCL Technologies Pvt. Ltd.
MBA - Operations Management & International Business
Amity Business School
B. Com -
CCS University
XII -
Guru Tegh Bahadur Public School
X -
New Era Academy