ZIAULLA KHAN
Bangalore
Summary
15+ years of progressive experience in Warehouse & Store Management, Stock Auditing, Inventory Control, and Process Excellence across retail and quick-commerce sectors. Managed large-scale fulfillment networks, including 25 dark stores and 15+ retail outlets, ensuring 99.67% customer fill rate and zero-defect quality standards. Proven track record in minimizing stock write-offs, controlling shrinkage, optimizing FIFO/LIFO execution, and enforcing rigorous Standard Operating Procedures (SOPs).
Overview
1
1
Language
18
18
years of professional experience
Work History
Dark Store Manager (DSM)
Partnr Spares Superhero Pvt. Ltd. (Hero Group)
Bangalore
07.2024 - Current
- Directed operations for 25 dark store facilities, overseeing receiving, bin stocking, order picking, packing, and dispatch processes to ensure smooth workflows.
- Collaborated with Sourcing, IT, and Customer Care to streamline fulfillment operations and resolve system discrepancies, enhancing overall operational efficiency.
- Lead and mentor a team of 30+ warehouse associates, delivering structured onboarding, productivity tracking, and safety training
- Supervised cycle counts, product rotation, and daily inventory replenishment, maintaining accuracy across stockkeeping units.
Inventory Controller
BigBasket
Bangalore
04.2022 - 07.2024
- Achieved >90% overall inventory accuracy by introducing strict daily cycle counting and real-time physical-to-system stock matching.
- Surpassed key performance indicator targets by elevating customer fill rate to 99.67% (against a target baseline of 99.50%).
- Conducted daily bin audits, FIFO checks, and near-expiry stock verifications, reducing store write-offs and stock dump risk.
- Standardised Good Receipt Note (GRN) processing timelines with vendors, streamlining dock-to-stock turnaround.
- Facilitated regular planogram updates with central inventory team, reducing picker travel times and increasing fulfilment speed.
Officer – Inventory & Store Audit
Aditya Birla Retail Ltd. (ABRL Supermarket / Trinethra)
Bangalore
06.2014 - 04.2022
- Conducted monthly physical stock audits across 100% of assigned retail stores and central warehouse facilities.
- Reduced shrinkage through analysis of variance reports and identification of duplicate product codes, implementing corrective measures with store managers to safeguard inventory.
- Executed quarterly SOP compliance audits, ensuring procedural integrity and enhancing cash register security and hygiene standards.
- Trained 15+ Stock Check Assistants, facilitating career advancement and supporting Inventory Controller with monthly executive MIS reporting.
Executive Auditor
Café Coffee Day (ABCRL)
Bangalore
02.2011 - 05.2014
- Overachieved monthly target by 50%, personally completing 46 comprehensive store audits in a single month.
- Set a company productivity record by executing 6 store stock audits in a single day.
- Identified and documented 12 Kitchen Order Ticket (KOT) policy violations in a month, preventing potential revenue loss.
- Conducted comprehensive audits of stock, cash, payroll, and kitchen cold-storage in 90%–100% of active cafes monthly to ensure compliance and operational integrity.
- Key Achievements:
Executive – Process Excellence Compliance (PEC)
Heritage Foods India Ltd.
Bangalore
03.2010 - 02.2011
- Managed compliance and process quality across 15 retail stores; led monthly SOP audits and conducted inventory reconciliations to ensure adherence to standards.
- Identified root causes of stock shrinkage; introduced revised standard operating procedures that mitigated store-level loss risks.
- Delivered high level of service to customers in effort to build upon future relationships.
- Kept organisation in compliance with regulations and internal requirements.
- Formed and sustained strategic relationships with clients.
Supervisor
Matrix Business India Pvt. Ltd.
Bangalore
03.2009 - 02.2010
- Managed daily operational workflows and stock verification, maintaining accuracy in inventory management and tracking team productivity.
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Maintained high standards of cleanliness and organisation in the workplace.
- Gave clear staff instruction to achieve production output.
Education
Bachelor of Commerce (B.Com.) -
Bangalore University
Bengaluru, KA01-2008
Higher Secondary Certificate (Class XII) -
Bangalore University
01-2005
Secondary School Leaving Certificate (Class X) -
Kin Kids High School / Karnataka University
01-2003
Skills
- Warehouse Operations : Dark Store Management, Bin Audits, FIFO/LIFO, Racking Configurations, Vendor-Managed Inventory (VMI)
- Inventory & Auditing: Physical Inventory Reconciliation, Shrinkage Analysis, Cycle Counting, SOP Auditing, Stock Inward/Outward
- Process Optimization: Just-In-Time (JIT) Delivery, Planogram Adjustments, Vendor GRN Timelines, Cost Savings Initiatives
PERSONAL DETAILS
Languages: English, Hindi, Kannada
Timeline
Dark Store Manager (DSM)
Partnr Spares Superhero Pvt. Ltd. (Hero Group)
07.2024 - Current
Inventory Controller
BigBasket
04.2022 - 07.2024
Officer – Inventory & Store Audit
Aditya Birla Retail Ltd. (ABRL Supermarket / Trinethra)
06.2014 - 04.2022
Executive Auditor
Café Coffee Day (ABCRL)
02.2011 - 05.2014
Executive – Process Excellence Compliance (PEC)
Heritage Foods India Ltd.
03.2010 - 02.2011
Supervisor
Matrix Business India Pvt. Ltd.
03.2009 - 02.2010
Bachelor of Commerce (B.Com.) -
Bangalore University
Higher Secondary Certificate (Class XII) -
Bangalore University
Secondary School Leaving Certificate (Class X) -
Kin Kids High School / Karnataka University