Abhin P Mani
Idukki
Summary
Result-oriented Operations & Store Management Professional with 7 years of total professional experience in E-commerce Dark Store Operations, Retail Store Management, Procurement, Inventory Control and Customer Experience. Strong expertise in managing high-volume operations, improving process efficiency, driving KPIs, ensuring FEFO/FIFO compliance, and leading large cross-functional teams.
Overview
6
6
years of professional experience
Work History
Dark Store Manager
Swiggy Instamart
01.2023 - 03.2025
- Led end-to-end dark store operations ensuring 10–15 minute delivery SLAs.
- Handled 2500+ orders/day with >99% accuracy through strong process optimization.
- Directed a 52-member team ensuring operational readiness.
- Maintained real-time inventory and FEFO/FIFO compliance.
- Consistently achieved 99.7%+ performance and resolved escalations effectively.
Store Manager
Reliance Retail Ltd
01.2022 - 01.2023
- Managed store operations including staffing, inventory, merchandising and service quality.
- Implemented sales strategies improving store profitability.
- Ensured compliance, hygiene standards and superior customer service.
Business Development Executive
Udaan
01.2021 - 01.2022
- Handled procurement for Staples, FMCG, and Fresh categories.
- Negotiated vendor pricing, ensured timely supply and maintained procurement records.
Cashier
Future Retail Ltd (Big Bazaar)
01.2021 - 12.2021
- Handled billing, customer support and ensured transaction accuracy.
Head Cashier
Udaan Logistics
01.2019 - 01.2021
- Handled cash operations managing 15–20 lakhs per day.
- Maintained reconciliation accuracy and ensured smooth financial operations.
Education
B.Com - Finance & Taxation
Madras University
Higher Secondary - Commerce with Accountancy
Kerala Board
SSLC -
Kerala Board
Skills
- Dark store operations
- Order fulfillment
- Customer relationship management
- Retail management
- Inventory control
- Vendor management
- Team leadership
- KPI monitoring
- Customer issue resolution
- SAP and WMS proficiency
- Excel and Google Sheets expertise
Timeline
Dark Store Manager
Swiggy Instamart
01.2023 - 03.2025
Store Manager
Reliance Retail Ltd
01.2022 - 01.2023
Business Development Executive
Udaan
01.2021 - 01.2022
Cashier
Future Retail Ltd (Big Bazaar)
01.2021 - 12.2021
Head Cashier
Udaan Logistics
01.2019 - 01.2021
B.Com - Finance & Taxation
Madras University
Higher Secondary - Commerce with Accountancy
Kerala Board
SSLC -
Kerala Board