SUBHASHISH NAG
Delhi
Summary
Results-driven E-commerce Operations Professional with over 8 years plus of experience in store and dark-store management, last-mile delivery, and supply chain operations. Expertise in optimizing high-volume operations, ensuring SOP compliance, and leading teams to resolve operational challenges.
Overview
9
9
years of professional experience
Work History
STORE MANAGER - OPERATIONS
Blinkit(Blink commerce private limited)
Delhi
06.2025 - Current
- Manage day-to-day dark-store operations to support accurate and timely order fulfilment and dispatch.
- Led store associates, coordinated manpower allocation, and monitored attendance and productivity to meet daily operational targets.
- Monitored inventory availability and stock accuracy, ensuring effective replenishment, put-away, picking, packing, and dispatch processes.
- Ensure adherence to operational SOPs, hygiene, safety, and service-quality standards.
- Tracked operational performance and resolved issues related to customer service, inventory, and processes to enhance overall efficiency.
- Coordinate with delivery partners and internal teams to maintain efficient order flow and service levels.
- Use operational data and Excel-based tracking to identify process gaps and improve productivity.
EXECUTIVE - OPERATIONS (DC Head)
Ecom Express Limited
Delhi
09.2020 - 02.2025
- Managed HUB operations as DC Head, optimizing day-to-day workflows for enhanced operational efficiency.
- Supervised supervisors and delivery associates, ensuring adherence to company SOPs to maintain operational standards.
- Conducted daily briefings for field executives and resolved day-to-day operational issues.
- Monitored associate productivity, attendance, and DC operational activities to support overall performance management.
- Ensured timely closure of pending shipments and compliance with TAT requirements.
SUPERVISOR - OPERATIONS
Ecom Express Limited
Delhi
12.2018 - 08.2020
- Monitored delivery routes and coordinated shipment attempts for all shipments allocated to the DC, optimizing delivery schedules.
- Tracked delivery-associate productivity and operational records for inbound, outbound, gate-pass, COD, and meter-reading to ensure accuracy and compliance.
- Oversaw cash tally and DC tally, ensuring operational hygiene standards were consistently met.
- Ensured timely and accurate deposit of daily COD collections and maintained bank receipts.
LOGISTIC EXECUTIVE
Aadhinath India Pvt. Ltd.
Delhi
12.2017 - 11.2018
- Managed receipt, storage, and dispatch of goods to optimize warehouse operations.
- Coordinated with suppliers and transportation providers to resolve operational issues and maintain workflow.
- Maintained accurate inventory records and conducted stock audits to ensure stock availability met demand.
- Ensured cleanliness and organization of work area to promote efficiency.
Education
B.A. Programme -
School of Open Learning (D.U.)
Delhi01-2017
12th - CBSE
Govt. Boys Sr. Sec. School
Delhi01-2013
Skills
- Dark Store Operations
- Store Operations
- Last-Mile Delivery
- SOP Compliance
- Inventory Management
- Order processing
- Dispatch Operations
- Productivity Monitoring
- Team Leadership
- Manpower Management
- Problem Solving
- Microsoft Excel
- Cash reconciliation
- Microsoft Word
Personal Information
- Date of Birth: 02/04/96
- Nationality: Indian
Timeline
STORE MANAGER - OPERATIONS
Blinkit(Blink commerce private limited)
06.2025 - Current
EXECUTIVE - OPERATIONS (DC Head)
Ecom Express Limited
09.2020 - 02.2025
SUPERVISOR - OPERATIONS
Ecom Express Limited
12.2018 - 08.2020
LOGISTIC EXECUTIVE
Aadhinath India Pvt. Ltd.
12.2017 - 11.2018
B.A. Programme -
School of Open Learning (D.U.)
12th - CBSE
Govt. Boys Sr. Sec. School