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NABIN DAS
Results-driven Operations Professional With 5+ Years Of Experience In Quick Commerce And Dark Store Operations. Skilled In Cluster Operations, KPI Monitoring, Inventory Management, And Data Analysis Using Excel, SQL, And Tableau. Proven Track Record Of Leading Teams And Optimizing Processes To Drive Operational Excellence.
Kolkata
Summary
Quick commerce operations professional with 4+ years managing dark stores, inventory, manpower, and last-mile dispatch.SLA adherence, and KPI-driven execution.
Overview
5
5
years of professional experience
1
1
Language
Work History
Store Manager
Inamo
10.2025 - Current
- End-to-end dark store operations, inventory control, manpower management, SLA adherence.
- Shift planning, KPI tracking, SOP compliance, and daily MIS reporting.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Store Manager
Swiggy Instamart
04.2025 - 10.2025
- Inventory planning, workforce allocation, productivity tracking, rider coordination.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Floor In-Charge
Swiggy Instamart
03.2023 - 01.2024
- Picking, packing, dispatch accuracy, warehouse discipline, order fulfillment.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
Floor In-Charge
BigBasket
01.2021 - 04.2022
- Warehouse operations, inventory movement, SOP adherence.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
Assistant Store Manager
Swiggy Instamart
02.2024 - 03.2025
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
Bachelor of Arts - General
K.S.O.U
Mukthagangotri Mysore 04.2001 -
High School Diploma -
West Bengal Council Of Higher Secondary Education
Kolkata, India 04.2001 -
High School Diploma -
West Bengal Board Of Secondary Education
Kolkata, India 04.2001 -
Skills
Dark Store Operations
Quick Commerce
Inventory Control
Manpower & Shift Management
SLA & KPI Management
Last Mile Dispatch
Order Fulfillment
SOP Compliance
MIS Reporting
Interests
ADDITIONAL
- Availability: Immediate
- Nationality: Indian
Timeline
Store Manager
Inamo
10.2025 - Current
Store Manager
Swiggy Instamart
04.2025 - 10.2025
Assistant Store Manager
Swiggy Instamart
02.2024 - 03.2025
Floor In-Charge
Swiggy Instamart
03.2023 - 01.2024
Floor In-Charge
BigBasket
01.2021 - 04.2022
Bachelor of Arts - General
K.S.O.U
04.2001 -
High School Diploma -
West Bengal Council Of Higher Secondary Education
04.2001 -
High School Diploma -
West Bengal Board Of Secondary Education
04.2001 -