NABIN DAS
Quick Commerce Manager, Dark Manager, Warehouse Manager
Kolkata
Summary
Quick commerce operations professional with 4+ years managing dark stores, inventory, manpower, and last-mile dispatch. SLA adherence, and KPI-driven execution.
Overview
1
1
Language
6
6
years of professional experience
Work History
Store Manager
Swiggy Instamart
Kolkata
03.2025 - 10.2025
- End-to-end dark store operations, inventory control, manpower management, and SLA adherence.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, store opening, and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Shift planning, KPI tracking, SOP compliance, and daily MIS reporting.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Reviewed and approved payroll submissions for accuracy and compliance.
- Reported issues to higher management with great detail.
Assistant Store Manager
Swiggy Instamart
Kolkata
01.2024 - 02.2025
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Responded to customer concerns, working with the manager to significantly raise customer satisfaction ratings.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Created and maintained safe and secure work environments for employees.
- Inventory planning, workforce allocation, productivity tracking, and rider coordination.
- Reported issues to higher management with great detail.
Floor In-Charge
Swiggy Instamart
Kolkata
02.2022 - 12.2023
- Picking, packing, dispatch accuracy, warehouse discipline, and order fulfillment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
Floor In-Charge
BigBasket
Kolkata
03.2020 - 08.2021
- Warehouse operations, inventory movement, and SOP adherence.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Proper inventory management.
Dark Store Manager
Inamo(Myntra)
Kolkata
10.2025 - Current
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Documented issues and concerns for higher management review.
Education
Bachelor of Arts - General
K.S.O.U
Mukthagangotri, Mysore 04.2001 -
High School Diploma -
West Bengal Council of Higher Secondary Education
Sorrong, West Bengal 04.2001 -
High School Diploma -
West Bengal Board of Secondary Education
Sorrong, West Bengal 04.2001 -
Skills
Dark Store Operations
Quick Commerce
Inventory Control
Manpower & Shift Management
SLA & KPI Management
Last Mile Dispatch
Order Fulfillment
SOP Compliance
MIS Reporting
Timeline
Dark Store Manager
Inamo(Myntra)
10.2025 - Current
Store Manager
Swiggy Instamart
03.2025 - 10.2025
Assistant Store Manager
Swiggy Instamart
01.2024 - 02.2025
Floor In-Charge
Swiggy Instamart
02.2022 - 12.2023
Floor In-Charge
BigBasket
03.2020 - 08.2021
Bachelor of Arts - General
K.S.O.U
04.2001 -
High School Diploma -
West Bengal Council of Higher Secondary Education
04.2001 -
High School Diploma -
West Bengal Board of Secondary Education
04.2001 -
ADDITIONAL
- Availability: Immediate
- Nationality: Indian