Manoj Padmanaban

ISA Queries - (August 2023 - Present)

• Authorized payments and investigated transactions, ensuring accuracy, compliance, and regulatory standards.
• Validated multi-subscription ISA accounts in line with HMRC guidelines.
• Converted funds between ISA accounts based on customer requests.
• Handled APS transfers (Additional Permitted Subscription) as per government regulations.

ISA Team – Manual Transfer In

• Processing of fund transfers from other financial institutions into the bank.
• Managed customer mailbox and resolved queries regarding fund transfers.

Mandates - (September 2021- August2023)

• Processed Power of Attorney (POA) requests, ensuring accurate documentation and compliance.
• Handled Add Party requests, converting sole accounts into joint accounts.
• Managed Third Party access requests, adding authorized individuals to existing accounts.
• Supported digital transformation initiatives by implementing Smart Forms & E-Forms, reducing dependency on paper-based applications.
• Facilitated remote customer onboarding and verification during the pandemic, ensuring continuity of services.

Account Opening

• Onboarded new business customers by performing rigorous KYC and due diligence checks.
• Validated customer documents and managed additions/removals in Back Office and ISV records.

Leadership & Team Collaboration

• Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
• Mentored junior analysts, fostering professional development while enhancing overall team performance.
• Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
• Nurtured strong working relationships with customers, ensuring their needs were met while exceeding expectations on deliverables.