Open To Work
Manoj Pandey
Service delivery
Pune,MH
Summary
Results-driven Manager known for high productivity and efficient task completion. Specialize in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless project execution and team cohesion.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager-Service Delivery, Release & Defect Management
Tech Mahindra Ltd
Pune
03.2022 - Current
- Release and Planning Execution
- Defect package Preparation
- ENV Vise PI planning and delivery
- DevOps coordination during deployments and improvement
- Product, application security readiness
- Infra security & compliance (EKS upgrade like activity mgmt.)
- Weekly defect deployment in Prod / LRT
- Present and manage security compliance, Operational Readiness with TEF Environment
- Sanity testing and updating check point call after Release /PI deployment
- TL will be panned with new PI release during RAITT standard release e.g. R24.X
- CL will be planned post TL once LRT is signed off. It will be delivered as a brand specific PI delivery
- TL and CL communication and bridges will be sent to All stake holders including lot1 and lot2 for deployment, E2E team sanity and business sanity
- We will get the Implementation plan and shift roster updated for CL and TL
- Led weekly TEF release management review call to track and address progress issues for TL and CL.
- During release, need to manage deployments, sanity and update the TEF Rollout management calls on the release status and defect status
- Weekly defect deployment planned on every Tuesday only. In case of (Migration planned or Bank holiday), window shifted to Wednesday or Thursday.
- Send deployment & sanity bridge invite across the team (LOT 1+2)
- Once deployment done from LOT 1+2, we send communication to E2E team to start sanity on Prod.
- On Same day, we start preparation for next deployment window, such as weekly deployment Dashboard, CRQ creation and package preparation. Communication sends to all stakeholder and E2E team.
- Thursday EOD is cutoff date of defect fix, Friday early IST we send defect list to E2E for verification and certification.
- Friday & Monday, E2E team do the verification, based on E2E test result, we publish the deployment list.
- In Pre-Deployment call (Monday evening) we discussed and finalize the deployment candidates with (TEF-Business).
- Broadcast the finalized package with the audience for Tuesday (Weekly) deployment.
- Facilitated communication and coordination among components and front-end systems to ensure smooth integration and deployment.
- Managing multiple (CT3, E2E2 & E2E1) Environments to stabilize for prod environment.
- Working closely to maintain and reduce MTTR for overall defects.
- Involvement in daily triage calls engagement, multiple reporting, and journey regression.
- Ensure the deliverable timeline is realistic and aggressive.
- Identified and proposed opportunities to optimize product release cycle time and minimize costs.
- Regular interaction & progress reporting and review with internal/external stakeholders.
- Project planning & controls, project resource management.
- Implemented Leadership Standard Work practices to ensure consistent performance.
- Review the delivery process for the projects.
- Participate in root cause analysis.
Software Test Engineer
Knowdl, 3PS Media India Pvt. Ltd
Pune
07.2017 - 03.2022
- Proficient in Accessibility Testing using WCAG Guidelines.
- Good understanding of WCAG 2.0 and 2.1.
- Good understanding of ARC Toolkit, Nu Html Checker and AXE Tool in Accessibility Testing.
- Experience in working on Browsers and Devices Accessibility Testing.
- Knowledge of NVDA, JAWS, Voiceover & Talkback as screen reader.
- Analyzed Software Requirements Specification to identify and address potential gaps.
- Prepared test scenarios, designed test cases, and conducted defect analysis and reporting.
- Executed the test case to meet customer's requirements.
- Prepared mapping sheet of SRS and test cases.
- Responsible for Test Case Writing, Execution, Bug Tracking and Reporting.
- Performed Functional, Integration and Retesting, Regression, Sanity, Browser Compatibility testing.
- Mapped business requirements to test cases by creating a traceability matrix.
- Strong knowledge over the whole Software Test Life Cycle (STLC).
- Collaborated with testers and developers on bug fixes and conducted defect analysis using JIRA.
- Implemented Agile Methodology process in the project.
- A result-oriented team player and skilful in coordinating with the development team and problem-solving abilities.
Software Engineer
Tech Mahindra Ltd
Pune
08.2016 - 04.2017
- Streamlined testing processes by automating test cases with CONFORMIQ tool, enhancing testing efficiency.
- Created, reviewed, and executed comprehensive test cases and scenarios to ensure software quality.
- Performed Smoke, Regression, and System Testing on various interfaces.
- Maintained and optimized manual test cases for the entire team, supporting consistent testing standards.
Consultant - Software Engineer
Zen Test Labs Private Ltd
Pune
03.2013 - 11.2015
- Collaborated effectively with Business Analysts and Developers to address software defects and UAT issues, working closely to develop innovative solutions.
- Identified risks and defined appropriate test coverage to validate new features and regression, developing comprehensive test plans and cases.
- Conducted regression testing, analyzed results, and provided actionable insights to the development team.
- Reviewed requirements, specifications, and technical design documents, delivering timely and constructive feedback to enhance project outcomes.
- Tested and provided sign-off for compliant applications.
- Performed Smoke, Regression, and System Testing on various applications across multiple environments.
- Prepared test status reports and weekly metrics for clients, effectively tracking critical project milestones and ensuring transparency.
Education
MCA -
Bharati Vidyapeeth University
Pune04-2013
Bachelor of Science -
SMU
Tata Nagar06-2009
High School Diploma -
JAC
Dhanbad03-2004
High School Diploma -
JSE
Dhanbad03-2002
Skills
- Automation Testing
- APIs Testing
- SQL
- JAVA
- JIRA
- Confluence
- ITIL
- Windows
- HTML
- CSS
- AXE
- NVDA
- JAWS
Certification
- DevOps Foundations: Continuous Delivery/Continuous Integration, 05/29/25
- ITIL, 01/27/25
- ASM (Agile Scrum Master), 04/25/24
- AI White Belt, 12/01/25
Awards
- Pat On The Back Award, 12/18/25
- Promoted Technical Lead to Manager – Service Delivery, 04/01/25
- Pat On The Back Award, 09/09/24
- Best AQTivist Award, 03/19/24
- Certificate Of Excellence: The Rising Star Award, 12/05/23
- Pat On The Back Award, 06/21/23
Languages
- Hindi
- English
Personal Information
- Father's Name: Shambhu Dayal Pandey
- Date of Birth: 06/03/86
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Manager-Service Delivery, Release & Defect Management
Tech Mahindra Ltd
03.2022 - Current
Software Test Engineer
Knowdl, 3PS Media India Pvt. Ltd
07.2017 - 03.2022
Software Engineer
Tech Mahindra Ltd
08.2016 - 04.2017
Consultant - Software Engineer
Zen Test Labs Private Ltd
03.2013 - 11.2015
MCA -
Bharati Vidyapeeth University
Bachelor of Science -
SMU
High School Diploma -
JAC
High School Diploma -
JSE