Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Manoj Porel

New Delhi

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Lead CCP

American Express
Gurgaon
03.2019 - Current
  • Provided customers with excellent service while ensuring their comfort and satisfaction.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided accurate information about products and services to customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

High School Diploma -

DL.D.A.V Model School
Pitampura

Bachelor of Science -

Sunrise Unvirsity
Alwar, Rajasthan

Skills

  • Complaint Handling
  • Strong leadership
  • Coaching and Mentoring
  • Team Management
  • Customer Service
  • Sales expertise
  • Team Oversight
  • Report Generation
  • Strong Work Ethic

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2
Bengali
Advanced (C1)
C1

Timeline

Lead CCP

American Express
03.2019 - Current

High School Diploma -

DL.D.A.V Model School

Bachelor of Science -

Sunrise Unvirsity
Manoj Porel