Manvinder Chhikara
E 302 Ranjit Vihar 2 Sector 23 Dwarka Delhi
Summary
Dynamic Resilient Individual with strong interpersonal skills to benefit myself and my organisation to constantly grow and benefit out of the constant learning and changes. Ability to adapt to new tasks while being compliant. Started as Customer service rep with constant focus on kpis with experience in credits and collections and market procedures. Constantly eager to take away new experiences and learnings from life.
Overview
9
9
years of professional experience
Work History
Lead CCP
American Express
08.2018 - Current
- Managing high value card members providing an end to end resolution on queries and complaints by involving relevant teams and departments
- Constantly delivering on key metrices like Call handling and Positive customer experience
- Worked with credit and collections handling high value card members
Sr. Practitioner
Concentrix Daksh
01.2017 - 06.2018
- Communicating with UK consumers (voice) regarding billing and technical queries
- Raising tickets for complaints
- Problem resolution
Account Manager
Encore Capital
06.2016 - 12.2016
- Worked with 3rd party collections for US and UK based consumers
- Helping set up a finiancial plan to pay off the dues
Education
BCA - Computer And Information Systems
M.D. university
09-2015
Skills
- Excellent communication skills
- Problem solving
- Complaints resolution
- Active Listening
- Adaptability
- Team player
- Continious learning mindset
- Team player
Hobbies and Interests
- Reading
- Writing
- Driving
- Music
- Travelling
Languages
- Hindi
- English
Personal Information
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
Hindi
First Language
English
Proficient
C2
Disclaimer
I hereby declare that the above information is true to the best of my knowledge and belief. Further, I assure you that I will not hesitate to leave any stone unturned regarding my efficiency towards my work, under the guidance of your company.
Timeline
Lead CCP
American Express
08.2018 - Current
Sr. Practitioner
Concentrix Daksh
01.2017 - 06.2018
Account Manager
Encore Capital
06.2016 - 12.2016
BCA - Computer And Information Systems
M.D. university